Testimonials

Name: Testimonials
Rating: 4.8

Service Care Appliance & TV Repair provides the best service in and around Birmingham, AL.

But don't just take our word for it! Read appliance repair Birmingham reviews from other Service Care customers.
When you're ready to schedule top appliance repair, contact us!

Overall Rating

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4.8

4.8 out of 5 stars (based on 403 reviews)

Excellent86%

Very good9%

Average2%

Poor1%

Terrible2%

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August 28, 2019

Easy to make an appointment. Appointment availability was good. Technician kept me informed. Did have to wait for a part to be ordered, but it wasn’t too inconvenient. Once completed, Matt thoroughly cleaned the washer and showed me the broken part that had been replaced. He did an excellent job.

Kathy Bizzoco

July 21, 2019

Knowledgeable, courteous service.

Tom Moxley

July 10, 2019

Service technician alerted me 15 minutes after call to request service – that he would arrive in another 15 minutes – and he did.
He was informative, explained all issues, described reasons for problems. I would recommend you to everyone.

M. B. Ephraim

July 10, 2019

… but they are only allowing me to give him five! The same applies to the rest of your team.
Shaye came back on a warranty call for my refrigerator. Within a few minutes he had his Freon detector beeping which took him right to the leak in the line. Within another 15 minutes he had welded the leak and refilled the line. I was very happy to hear that there would be no charge for this additional work.
Top-notch and friendly service like this is hard to find these days so I am very glad I found Service Care!
Thank you,
Daniel A. Moore

Daniel Moore

July 10, 2019

Invoice #371819. Fred came out and repaired my gas stove that had heating issues in the oven and a burner that wouldn’t light. He examined it and let me know the problem and how much it cost to fix it. He fixed it quickly and showed me that it was indeed working properly. Fred is very nice, professional and works so quickly! I highly recommend Fred and Service Care! A+++

Mona Dean

July 9, 2019

The service care representative (repair man) was timely and had a great disposition, as well as knowledgeable. My dryer is working as good as new

Dennis Hudson

July 1, 2019

The guy did an great replacing the Ice maker.

Carla Lewis

June 20, 2019

Fread was excellent, efficient.

Irma Higginbotham

June 18, 2019

Everyone that I dealt with was really great. Katie helped me with scheduling understanding what I needed from LG to get the repairs done. Scott, the technician that repaired my fridge was pleasant on the phone and got my repair done exactly when he said he would.

Pam

June 18, 2019

Scott is awesome! He’s always on time, diagnosis the problem, explains the solution and necessary repairs. The customer service agents are always friendly and happy to help. HIGHLY recommended!

S. Oliver

Highly Rated on Google!

I requested service on my dryer through Service Care's website. I needed it done today if at all possible. I didn't really expect to be able to get someone out that quickly but I had to try. Not only did the serviceman come out the day I requested, but he was at my house within two hours of my requesting service. That's awesome. He quickly and efficiently repaired my dryer. Yes, cost was a little higher than I have previously paid, but you can't beat service in two hours. Plus the serviceman was knowledgeable and friendly. All around a great experience.

Teresa Collins

16:50 06 Feb 19

We were very impressed with the service work done by Brian T. on our LG refrigerator. He was very thorough and spent the time necessary to make sure the job was done right. He was very knowledgable and we're confident he has finally fixed our LG appliance after another failed attempt by the LG Manufacturer's service tech. I hope LG appreciates and continues to use Service Care, Inc. and particularly Brian T. for their repair work.

Carla Mckinnon

00:24 15 Jan 19

This company was a pleasant surprise. Tech sat here and tested everything before leaving and found a issue with the part he installed. Then came back the next day and replaced it and retested it before leaving. Much better than sears which I’ve always used

Chris Slaughter

23:18 15 Jan 19

Brian T. Was our technical associate and was so very professional and explained everything to me about my appliance. Your company is very fortunate to have such a nice young man working for you. Most people are so quick to complain but never take the time to recognize someone for a job well done. Thank you so much Brian for all your help.

Darlene Morrow

20:31 11 Dec 18

Excellent customer service. Arrived on time and tried really hard to fix my washer, but unfortunately (with no fault of theirs) they were not able to fix it. Will use again if needed and would recommend to anyone.

Roxanne Roberts

13:45 28 Aug 18

I've known this family for years. My father was a technician with them years ago. Not only was it a wonderful place for him to work and support his family, when it came time for our family to be customers of this company, we were treated like members of their family.

Catherine Cowden

19:06 19 Feb 19

This company offers outstanding customer service with genuine concern for the outcome of any service provided. They maintain contact and follow up for your feedback right away. I had an issue with my dryer and the technician worked diligently until resolution. I highly recommend this company!

M Cowan

02:29 23 Feb 19

Scott was our Technician and he did a great job. Thank you for such quick service.

Jean Nowell

22:17 25 Feb 19

Service Care absolutely gets a 5 star review! Their customer service was very friendly and helpful and the technician Scott actually came earlier than was scheduled. He also was very nice and had it repaired quickly and explained exactly what he repaired . I highly highly recommend Service Care.

Teresa Amari

17:13 28 Feb 19

The whole experience made having a broken refrigerator almost pleasant. Customer Service answering the phone (Christina and others) were very helpful in their instructions for interacting with manufacturer and getting the correct parts sent for repair. Then the service call from Shaye went great; he knew how to make the repairs and was easy to work with. I will be ready to call on them again if I have a need, and I would recommend their work to others needing repairs!

Stuart Sentell

18:59 19 Mar 19

Scott was a great representative for the company. Polite and gave me clear information on wht was going on with my appliance. Laid out my options for me and gave sound advice.

Delphine Carter

19:58 19 Mar 19

Would have easily given Brian a 5 star. but, he did not arrive in the time frame given to me. However, Brian was very professional with a wonderful attitude. Therefore everything went well.Thank you Brian!

Christine Mines

19:00 11 Apr 19

Cliff was a great representative for the company. Polite and gave me clear information on what was going on with my appliance. Laid out my options for me and gave sound advice. Strived for a same day fix. Had Scott out a few weeks ago for another appliance and same great service. Only using Service Care from here on out. Also, they give you a more narrow visit window than others which is incredibly helpful!

Delphine Carter

18:54 16 Apr 19

Cliff Morgan came on time and quickly diagnosed our problem and when he realized he needed a part, immediately placed and order, explained the situation, and made a plan to return the next day to complete the repair. He came back the next day on time and quickly got my dryer back up and running. Cliff was polite, prompt, courteous, and very capable. I would recommend him and Service Care. Very please with our result.

Robert Smith

23:08 18 Apr 19

Incredible Communication, Incredible Customer Service, Brian our technician was great, very knowledgeable. Going forward would never call anyone else. I highly recommend these folks!

Steve Guice

01:20 18 Apr 19

M Cowan

01:07 24 Apr 19

If there was a six star option I'd give them seven! Fred and James came out to fix the electrical panel on my washer. It is a stackable unit and in a small closet so this was not an easy feat. They fixed the problem they were called out for, and went above and beyond the call of duty to make sure the unit was plugged in and replaced in it's tiny closet. They were courteous, quick and managed a tough job on a Friday afternoon with a sense of humor. I will definitely be calling them again in the future!

Margaret Ann McDonald

21:04 10 May 19

I cannot recommend the Service Care team enough. They thoroughly earned their 5 Stars and exceeded every expectation of top notch customer service one could have. Toxey and his team did everything possible to help me find the part I needed, got it to me in a timely manner, and did so at an extremely fair cost. They put up with my 10k questions and let me pick their brain constantly on symptoms and what it might mean rather than selling me a bunch of parts that may or may not work. If you're looking for a team that will help you with your electronics and do so until the job is done, I would recommend you give them a call first. Thank you for all of your help.

T N

22:30 24 May 19

Fred has been here several times and always does amazing work. This is the best repair and service company in the business. Great people

Jacob Melvin

18:00 11 Jun 19

Great experience from my initial call to the company through the onsite service. Damian was very thorough but efficient. I definitely recommend Service Care.

Sharon Avinger

21:16 02 Aug 19

Very knowledgeable and professional. Got my appliance working so much better. Will definitely be calling them again in the future. They were able to schedule me quickly for repairs.

Kirn Raymond

20:09 23 Aug 19

The technician knew what to do and did it efficiently. He was very pleasant.

Julie Hedgepeth Williams

19:52 27 Sep 19

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