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Whirlpool Cooktop Recall Announcement

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On August 28th, 2019, a Whirlpool cooktop recall was announced due to safety concerns. In accordance with the US Consumer Product Safety Commission, this recall applies to about 26,300 Whirlpool, JennAir, and KitchenAid glass cooktops.

The recall was issued after 133 reports of specific cooktop models turning on by themselves. If you purchased a Whirlpool, KitchenAid, or JennAir glass cooktop within the past two years, read on to find out if your unit qualifies.

Whirlpool Cooktop Recall FAQ

Why is There a Recall?

It’s unknown what’s causing the Whirlpool glass cooktop turning on by itself. The possible results of such a defect pose burn and fire risks. However, Whirlpool acknowledges the safety hazards and urges consumers to contact them as soon as possible.

Out of the 133 reports of cooktops turning on without being touched, only 14 cases involved property damage and 2 cases of minor burn-related injuries. Whirlpool is taking this malfunction very seriously and will replace any unit affected by the recall at no cost to the consumer.

Is My Cooktop Model Affected?

Around 26,300 glass cooktops with touch controls are affected by the Whirlpool stovetop recall. The units were produced from December 2016 to July 2019 and sold in stores from March 2017 to August 2019.

If you purchased a Whirlpool, KitchenAid, or JennAir cooktop from Home Depot, Lowe’s, Best Buy, or online, your unit might fall under this manufacturer recall. 

So how do you know if your unit qualifies? Locate the model number, which is found on the bottom of the cooktop. Whirlpool models begin with W, KitchenAid with K, and JennAir with J. Once you’ve found the number, refer to the list below.

  • WCE97US0HS
  • WCE97US6HS
  • WCE97US0HB
  • WCE97US6HB
  • KCES950HSS
  • KCES956HSS
  • KCES950HBL
  • KCES956HBL
  • JEC4430HS
  • JEC4536HS
  • JEC4424HB
  • JEC4430HB
  • JEC4536HB
  • JED4430GB
  • JED4430GS
  • JED4536GB
  • JED4536GS

What Do I Do if My Cooktop is Recalled?

If you believe your glass cooktop is affected by this recall, contact Whirlpool Corporation as soon as you can. If they confirm your glass cooktop qualifies, they will replace your unit. You can report your recalled cooktop in one of two ways:

Whirlpool’s Toll-Free Line

Call Whirlpool directly at (888) 900-7897 Monday through Friday from 8:00 am to 8:00 pm. Their representatives will help you confirm if your model is included in the recall and assist with the next steps.

Submit Recall Request Online

If you’d prefer to report your Whirlpool cooktop recall online, you can do so here. Directions with images are provided to help you locate the model and serial number. Once you submit the request, a representative from Whirlpool Corporation will contact you.

However, if your broken stovetop is not a part of the Whirlpool cooktop recall, contact Service Care today.


Toxey McDavid

Owner, Service Care

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