With so much uncertainty surrounding the coronavirus pandemic, Service Care wants you to know that we’re still open and providing safe in-home appliance service. However, to ensure the safety of you and our employees, our office doors are closed to walk-in traffic until further notice.
Although our storefront is closed to the public, appliances and parts are still available for purchase, with some limitations. Our carry-in TV and appliance repair services are also available. In order to maintain safe service during these trying times, we are implementing the following protocols below:
Do you need a part?
- First, call our office at 205-956-3777 (It’s okay to call from the parking lot!)
- We will need a part number or your model number.
- We will research your part price and availability.
- If you want the part, we will create your invoice during the call.
- We must collect payment in advance.
- When you come to the office, call 205-956-3777 and let us know you are outside.
- We will bring you your part and your receipt.
- At this time, we can not accept returns for parts.
- Appliance sales are by appointment only. Please call 205-956-3777 to schedule.
Do you have a television or appliance that you brought here for carry-in service?
- First, call our office at 205-956-3777 (It’s okay to call from the parking lot!)
- We will explain the terms of our repair service.
- We will create your repair invoice and collect payment for the diagnostic fee via credit card over the phone.
- We will print you an invoice to sign and a copy for you.
- We will come to your vehicle, get your signature, and load your product on to a cart.
- That’s it, you’ll be done!
- When it’s ready, we will have to collect payment via the telephone before you come to pick it up.
- We will bring, to your vehicle, an invoice to sign with a copy of your invoice and payment, then we will load your product in your vehicle.
Thank you for your understanding and for helping Service Care suppress the COVID-19/Coronavirus!
