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205-956-3777

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Store Service During the Coronavirus Outbreak

Share this expert tip!

With so much uncertainty surrounding the coronavirus pandemic, Service Care wants you to know that we’re still open and providing safe in-home appliance service. However, to ensure the safety of you and our employees, our office doors are closed to walk-in traffic until further notice.

Although our storefront is closed to the public, appliances and parts are still available for purchase, with some limitations. Our carry-in TV and appliance repair services are also available. In order to maintain safe service during these trying times, we are implementing the following protocols below:

Do you need a part?

  • First, call our office at 205-956-3777 (It’s okay to call from the parking lot!)
  • We will need a part number or your model number.
  • We will research your part price and availability.
  • If you want the part, we will create your invoice during the call.
  • We must collect payment in advance.
  • When you come to the office, call 205-956-3777 and let us know you are outside.
  • We will bring you your part and your receipt.
  • At this time, we can not accept returns for parts.
  • Appliance sales are by appointment only. Please call 205-956-3777 to schedule.

Do you have a television or appliance that you brought here for carry-in service?

  • First, call our office at 205-956-3777 (It’s okay to call from the parking lot!)
  • We will explain the terms of our repair service.
  • We will create your repair invoice and collect payment for the diagnostic fee via credit card over the phone.
  • We will print you an invoice to sign and a copy for you.
  • We will come to your vehicle, get your signature, and load your product on to a cart.
  • That’s it, you’ll be done!
  • When it’s ready, we will have to collect payment via the telephone before you come to pick it up.
  • We will bring, to your vehicle, an invoice to sign with a copy of your invoice and payment, then we will load your product in your vehicle.

Thank you for your understanding and for helping Service Care suppress the COVID-19/Coronavirus!

toxey

Toxey McDavid

Owner, Service Care

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