About
Service Care, Inc.
Service Care has provided appliance repair in Birmingham, AL and the surrounding area for nearly 30 years.
But did you know that our roots in the industry go way back to 1934! It’s true and it is a testament to the dedication we have in providing quality workmanship, excellent customer service, and fair prices.
Service Care’s original parent company is R.P. McDavid Company, Inc. The R.P. McDavid Company has a long history in the state of Alabama. Founded in 1934 by Lee McDavid, the R.P. McDavid Company provided many families with their first radio, their first television (black & white and color!), and many of the appliances in their home. The R.P. McDavid Company distributed electronics and appliances to dealers and consumers throughout the state of Alabama and made many friends along the way.
Service Care began as a wholly owned subsidiary of R.P. McDavid in 1986, and was soon providing superior electronics repair service in Alabama. As Service Care prospered and grew, we began offering appliance repair services in the Birmingham Metro area. McDavid family owned and operated, the tradition of service and integrity continues with Service Care.
Trustworthy
Local Service
There are many reasons why so many customers have come to trust us. Here are just a few of the important ones:
- Service Care is a Certified Service Center (CSC).
- We are an accredited member of the Better Business Bureau.
- We perform background checks and drug testing.
- Service Care’s original parent company is R.P. McDavid Company, Inc.
- 12 month warranty on our service!
Certified
We are a Certified Service Center.
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Service Care is certified by the Certified Service Center (CSC) program.
They protect the consumer and promote excellence.
They protect the consumer and promote excellence.
Accredited
Service Care is an accredited member of the BBB.
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From the website of the Better Business Bureau: “If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.”
The BBB mediates and works with consumers and businesses to resolve issues, and we cooperate to resolve problems as soon as they are brought to our attention. Check out our current BBB rating and see how we’re doing.
The BBB mediates and works with consumers and businesses to resolve issues, and we cooperate to resolve problems as soon as they are brought to our attention. Check out our current BBB rating and see how we’re doing.
Safe
We perform background checks and drug testing.
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When we provide you with in-home service, we realize that we are in your home. Our primary concern is your safety, comfort and peace of mind while our technician is a guest in your home.
Service Care has made an active commitment to provide the best possible people, and we perform background checks and drug tests on our in-home technicians to make sure we eliminate anyone we wouldn’t welcome into our home and yours.
Service Care has made an active commitment to provide the best possible people, and we perform background checks and drug tests on our in-home technicians to make sure we eliminate anyone we wouldn’t welcome into our home and yours.
Warranty
Your satisfaction is our number one priority.
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We also guarantee all customer-purchased parts and labor with a one year warranty, regardless of the machine’s age. That’s because we want you to be 100% satisfied in our service.
Read about our warranty terms on our warranty page.
Read about our warranty terms on our warranty page.
To be approved as a CSC
a servicer must...
From the website of the Better Business Bureau: “If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.”
- Demonstrate a commitment to quality of service and overall customer satisfaction.
- Have technicians tested and certified by a recognized national certification provider.
- Have a manager who has passed the national Certified Service Manager exam (or equivalent).
- Undergo an extensive review by an independent body that examines:
- Management and customer service policies
- Adherence to federal and local regulations
- Dress code
- Insurance coverage
- Technician qualifications
Hundreds of 5-Star
Appliance Repair Reviews
As a reputable appliance repair service, we feel it’s important to check out our customer reviews. Doing so will help you compare us to any appliance service in the Birmingham area. Read our reviews.
The technician was very professional and on time. I have been using service care for about 6 years and they always get me back up and running.
All the employees I have interact with was very friendly and professional from the customer service reps to the technicians.
All the employees I have interact with was very friendly and professional from the customer service reps to the technicians.
We have used Service care before with excellent results. This experience was as good or better than the last one.
The technician was super professional and nice and found a solution that was honest and saved us money. Service Care will continue to be our go to Service people for all our appliance issues.
The technician was super professional and nice and found a solution that was honest and saved us money. Service Care will continue to be our go to Service people for all our appliance issues.
Cliff was a great representative for the company. Polite and gave me clear information on what was going on with my appliance. Laid out my options for me and gave sound advice.
Only using Service Care from here on out. Also, they give you a more narrow visit window than others which is incredibly helpful!
Only using Service Care from here on out. Also, they give you a more narrow visit window than others which is incredibly helpful!
Our dryer stopped heating up. Jackie was fantastic in helping to identify the correct parts for our specific model (all in stock) and was wonderful to work with.
No line dry for us...the quick provision of high quality parts was a big help for our family.
No line dry for us...the quick provision of high quality parts was a big help for our family.
Shayne with Service Care did an outstanding job in quickly repairing my Vinotemp wine cellar.
He was very knowledgeable and professional and advised me what to do if I experience any additional problem with my wine cellar.
He was very knowledgeable and professional and advised me what to do if I experience any additional problem with my wine cellar.
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The technician was very professional and on time. I have been using service care for about 6 years and they always get me back up and running.
All the employees I have interact with was very friendly and professional from the customer service reps to the technicians.
All the employees I have interact with was very friendly and professional from the customer service reps to the technicians.
We have used Service care before with excellent results. This experience was as good or better than the last one.
The technician was super professional and nice and found a solution that was honest and saved us money. Service Care will continue to be our go to Service people for all our appliance issues.
The technician was super professional and nice and found a solution that was honest and saved us money. Service Care will continue to be our go to Service people for all our appliance issues.
Cliff was a great representative for the company. Polite and gave me clear information on what was going on with my appliance. Laid out my options for me and gave sound advice.
Only using Service Care from here on out. Also, they give you a more narrow visit window than others which is incredibly helpful!
Only using Service Care from here on out. Also, they give you a more narrow visit window than others which is incredibly helpful!
Our dryer stopped heating up. Jackie was fantastic in helping to identify the correct parts for our specific model (all in stock) and was wonderful to work with.
No line dry for us...the quick provision of high quality parts was a big help for our family.
No line dry for us...the quick provision of high quality parts was a big help for our family.
Shayne with Service Care did an outstanding job in quickly repairing my Vinotemp wine cellar.
He was very knowledgeable and professional and advised me what to do if I experience any additional problem with my wine cellar.
He was very knowledgeable and professional and advised me what to do if I experience any additional problem with my wine cellar.
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