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I have thrown out my warranty, am I out of luck?
-----Original Message-----
Sent: Nov 29, 2010 5:47 PM
Subject: Contact from your website
I bought a Proscan flat panel tv from Wal-Mart about 6 months ago. Just recently, the picture went out. I can hear what's on, but the tv screen is black. I contacted Wal-Mart and they said that the warranty with Proscan is for a year, and that they (Wal-Mart), don't accept returns over 90 days. I have thrown out my warranty (or can't find it). However, I can prove the transaction date through Wal-Mart's site since I ordered it online.
In a nutshell... how badly am I stuck? What do you recommend I do? I paid $700 for the tv.
Thank you!
V.B.
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Hi V.,
Thank you for contacting Service Care Appliance & TV Repair.
First of all, I don't think you're stuck. As long as the TV problems
aren't caused by abuse or physical damage, the company who made
it has an obligation to provide you with service or replacement
according to the terms of their warranty (which *usually* is
one year parts and labor).
Not having the receipt is a small hitch, but can probably be easily
overcome.
Number one, is there a manufacture date listed on the back of the
television? If so, and if it's less than a year since it was manufactured,
it *has* to be in warranty and you don't need a receipt.
Number two, the proof of your purchase online is probably good enough
as a receipt anyway.
Is there a telephone number or address on the back of the television?
Proscan used to be an RCA brand, and many web references refer back
that way, but Proscan is now being manufactured by another company
to my knowledge, and it would help me to refer you to the right place
if I knew exactly who made the TV.
I really think you should be able to get service for this problem at
(virtually) no expense of your own, unless they ask you to ship it to
them (which I hope they don't do). You're in warranty, and it shouldn't
take much to prove it.
If you're having trouble deciphering the back of the TV, feel free to
send me close-up pictures and I'll see what I can get out of it.
Also, unless it's an old website, this might be the new company
who's handling the warranty for this product:
http://www.oncorpus.com/default.asp?mn=2&id=details
I hope this helps!
Service Care
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Service Care, Inc. - Television and Appliance Repair
2812 5th Avenue South
Birmingham, AL 35210
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