Thursday, November 28, 2013
Gobble Gobble! Happy Thanksgiving!
Service Care is closed on the 28th to celebrate Thanksgiving with our families.
It's time to say what we're thankful for, and enjoy our bounty.
Well, we're thankful for the team of awesome professionals that we get to work with every day.
We're thankful for Alabama's good people, especially those that allow is to be there for them.
We're thankful for friends and family.
We're thankful for a lot of good things, and hope you have a wonderful thanksgiving.
Just remember, it's not the perfect turkey or side-dish, it's the people we love that matter the most. (Although the food is awesome, too)
Monday, November 25, 2013
Why you should avoid cooking with Teflon cookware.
I found a very good article at 911 Service Today in Charleston, SC detailing why Teflon pans are a no no.
Especially at high heats, these pans can release toxic fumes that have been shown to cause flu-like symptoms in humans and even death in small pets like birds.
This is pretty scary stuff.
Read more here: http://www.911servicetoday.com/blog/2013/11/teflon-no-no-no
Saturday, November 23, 2013
Replacing broken glass in an oven door
This task may seem daunting, and if you're not mechanically inclined maybe ill-advised, but it can be done.
The important thing is, as always, to keep track of the order you took the part off, and put them back on again exactly the same.
If you're comfortable with that, you should be able to do this. We can help you with the appliance parts.
If not, give us a call and we'll schedule an appointment to take care of this for you!
Here's a link to another appliance blog's article about this subject:
Should you repair or replace your appliance? (Link)
I found an article on the blog for Antelope Valley Appliance Repair in California addressing this question, and I'm sharing it with you. (There's also some good articles about appliance maintenance).
I hope it helps you make the decision, but I personally think most appliances are worth repairing (whether you let us do it or fix it yourself and get your appliance repair parts from us).
Check it out!
Appliance lifespan and replacement costs
This blog post from Magic Appliance Repair in Wheeling, IL lists the average lifespan of an appliance and the average costs to replace them.
I'm assuming the average costs includes installation costs, but might not include your time (which is certainly worth a lot).
Check it out if you're on the fence about repair versus replacement.
Friday, November 22, 2013
Thanksgiving is coming, and we've got appliance parts
If you need parts to repair your oven, stove, microwave, range or cooktop, we've got you covered.
If we don't have the appliance part you need in stock, we can usually get them the next day (normally with no shipping charges).
We know it's time to cook, and we're ready to help if you want to fix it yourself.
Clean your car interior with a coffee filter
Keep a pack of coffee filters in your car, and you’ve got instant access to a semi-absorbent, good scrubbing paper towel alternative that stacks neatly.
Oh yeah, it’s also really cheap.
Add a few drops of vegetable oil and you’ve got a shiny dash.
Read more here: http://www.savvysugar.com/Clean-Your-Car-Coffee-Filter-32119805
Wednesday, November 20, 2013
The mysterious appliance repairman who fixed my dryer...
In the category of strange service stories:
We were contacted by a customer for dryer repair, who gave her house number at 734, in the 35206 zip code.
Our technician went to a house, on that street, with the number 734, and a sweet elderly lady let him in. He introduced himself, told her he was there to fix her dryer, and she showed him into the house to look at it.
She said “I don’t know what’s wrong with it” and he said “That’s okay, I’m sure I will figure it out.”
He tested the unit, and it appeared to be working fine. The temperature was hot, it was spinning and air was blowing.
But of course, some problems are intermittent, so he partially disassembled the unit and tested the major components. Everything seemed to be working fine.
Our technician told the customer the good news, and said that if her dryer has the problem again after he leaves we would happily apply the service fee to the repair costs.
This sweet lady said that she didn’t have any money, she wasn’t expecting to have to pay for service. Assuming that the person who called for service was this woman’s daughter, he called the phone number we had and asked for payment for service.
Then came the surprise… “You haven’t been to my house yet.”
After a little confusion, and confirming the house he went to was the same street and the number 734, he said he would do a little investigating and call her back.
A short ways down the street, he found *another* house with 734 on the same street, and rang the doorbell.
“You’ve got the wrong house,” they said. Hmmm.
A little bit further, he found a third, yes a *third* house with the same house number. Getting a little crazy, right?
Once again, it was the wrong house with 734 on it, on that same street.
Finally, after calling her, the customer came out in the middle of the street and waved her arms so that our technician could find her. Hooray!
When he got to her house, the number on it was 604… heck, that’s okay, we’re just glad we found the right house so that we can take care of her dryer. A little strange, but all in a day’s work, right?
But the funny part that keeps me laughing, is thinking about the nice elderly lady who will tell people about the mysterious appliance service man who came to her home, took her dryer apart, and left without any charge at all.
Ice machine repaired and refurbished.
Our in-shop appliance technician, Mike, was proud enough of the repair on this GE free-standing Ice Maker that he wanted me to post some photos online about it. (Who am I to say no?)
This was a GE Ice Maker, model ZDI15CXXH, that the customer brought to our store.
We replaced a circulation pump, thoroughly cleaned the unit, and tested it. Works great!
Good job, Mike!
Remembering April 27, 2011 Tornado Outbreak
This morning at 7 am I got five calls from the office. The server was down, the telephone was down, and several computers had no power. There was a hint of frustration and anxiousness behind these calls from people who wanted to get their work done in a timely manner.
I must admit, there was a small part of me that was irked by 5 calls about a problem I could not solve from my home. (I was walking the dog near my home, many miles away from the office). The best I could do was to phone in instructions on where the backup power supply was, how to turn on the server, etc.
When I arrived, we were partially revived with phones and server. Many of the specialty programs I have written for the operation of our business were not functioning, and there was the natural annoyance that is caused by a disturbance in our routine. Things weren't running smoothly, and we didn't like it.
But we all, each one of us, are aware that these are merely tiny, tiny obstacles compared to the disruption, pain and confusion that was to follow this day, one year ago, when the tornado outbreak caused so much damage across the state of Alabama (and of course, in other states).
There are people still trying to recover even today, and we have to remember that. Yes, there were members of the team at Service Care and their families that were touched by the devastating effects of the tornadoes, but on the whole we were spared the worst, and we are thankful.
But we are also mindful of those that were not spared, and remember them this day.