Tuesday, February 3, 2009
Sony Warranty Extension: Warping of Lamp Access Door
Limited Extended Warranty for Certain 2003 and 2004 Televisions Exhibiting Warping of the Lamp Access Door
Posted: 04/17/2008
* 2003 Models: KF42WE610, KF50WE610, KF60WE610, KDF60XBR950, KDF70XBR950
* 2004 Models: KF42WE620, KF50WE620, KDF42WE655, KDF50WE655
It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above) may exhibit warping to the lamp access door. In rare cases, some additional components may also become damaged as a result.
Sony would like to assure its customers that this issue has been evaluated extensively and that there are no product safety concerns caused by this issue.
As part of our commitment to quality, Sony will reimburse owners of eligible models in the United States who paid out-of pocket expenses on or before May 9, 2008 for an estimate or repair service related to this specific lamp door issue. To receive reimbursement, please follow the exact directions on the claim form for reimbursement; all claims must be postmarked by August 31, 2008. See the claim form for complete terms and conditions.
Additionally, through March 31, 2009, Sony will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions. Customers who experience this issue should contact Sony at (888) 649-7669 to schedule a repair. Sony will only provide free repair to covered televisions that exhibit this specific condition.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its Authorized Servicer Network, will repair your set within 30 days of your initial contact. For diagnosis, warranty service, or if your set is not repaired within 30 days, please contact Sony at (888) 649-7669.
Labels: Sony, televisions, TV, warranty extension
Monday, November 17, 2008
Mitsubishi warranty extension on some models - thermal sensor OR optical engine (not lamp)
If you have one of the following models please read below for an important announcement. - WD-52631, WD-57731, WD-65731, WD-Y57, WD-Y65, WD-57732, WD-65732, WD-57831, WD-65831 It has come to our attention that a limited number of DLP® Projection Televisions are displaying a false message, "TV will shut down in a few seconds. Please check if the air flow is blocked," and then the TV shuts off. This message is being caused by a loose connection and may be easily corrected through one of our Authorized Service Centers. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage to replace the thermal sensor for the above referenced models. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of the thermal sensor (parts and labor) at no charge. All other terms of the MDEA limited warranty will continue to apply.
If you have one of the following models please read below for an important announcement - WD-73727, WD-73827, WD-73927, WD-73732, WD-73831. It has come to our attention that a limited number of these DLP¨ Projection Televisions may have performance issues related to the Optical Engine used in these sets. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage applicable to the Optical Engine for the models listed above. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of repair or replacing the Optical Engine (parts and labor) at no charge to you. The Lamp is not part of the Optical Engine; therefore, replacement of the Lamp is excluded from this extended warranty. All other terms and conditions of the MDEA limited warranty will continue to apply.
Service Care will take care of these problems for customers with Alabama Mitsubishi DLP Repairs.
Labels: DLP, Mitsubishi, recall notice, repairs, televisions, warranty extension
Important Information regarding 2007 Model Year 52" BRAVIA® LCD Panel Warranty – Vertical Line or Fixed screen Image
2007 Model Year 52" BRAVIA® Televisions
U.S. Models: KDL-52XBR4, KDL-52W3000
It has come to our attention that a limited number of 52" BRAVIA® LCD televisions (models listed above), after a short period of operating time, might exhibit a vertical line or other fixed pattern on the LCD panel viewable when the TV is turned Off (in Standby). The cause of this issue is unique, and photo examples can be seen here:
(See Sony link above to view pictures).
As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the LCD Panel for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please completely follow the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
In addition, for any customer who later experiences this specific issue on one of the affected models, Sony will cover the cost of the LCD panel replacement (parts and labor) at no charge through 18 months from the original date of purchase. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
If you're in Alabama and have this problem, please visit our website and contact us by phone or email so we can take care of your problem: Television Repairs in Alabama
Labels: LCD, recall notice, repairs, Sony, televisions, warranty extension
Friday, November 14, 2008
Certain 2006 Model Year SXRD Television Extended Warranty Information - Optical Block
From Sony's eSupport Website:
Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2
As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model SXRD televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.
Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
Labels: recall notice, Sony, televisions, warranty extension
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