Tuesday, October 20, 2009

 

Service should make you smile

When you allow a servicer into your home to repair your appliances or televisions, you are probably hoping that the servicer will be nice, won't damage your home, and will do what is required to repair your appliance or television at a fair price.

I think you should expect more.

I believe the service should leave you with a smile on your face, happy that you chose that particular repair technician to take care of your problem. It shouldn't just be a checkmark on a list of to-do items, it should lead you to think "I'm really glad that I called that company for service, it was a great experience."

Some of the things that make me smile are when the technician goes above and beyond regular service, and really shows that he cares about my problems by his actions (not just his words).

At a bare minimum, you want to feel comfortable with the technician in your home.

But wouldn't it be much nicer if you felt like that technician was a welcome guest in your home, somebody that you were happy to have in there?

I think so, and I'm sure you do, too.

What are the little (or BIG) things that a technician or servicer has done that has put a smile on your face? I'd really like to know, because I'd really like our technicians to do those things that put smiles on people's faces.

Feel free to comment, and tell us what a service man can do to make you smile.

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Wednesday, August 12, 2009

 

Toshiba notice for 46RF350U televisions

Resource for 46RF350U: Information For Owners of Toshiba 46RF350U Televisions

To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. ("TACP") is posting this notice about the 46RF350U LCD TV. This is not a safety issue.

Recently, a limited number of reports have come to our attention that the 46RF350U may display one or two vertical line(s) on the screen. . Though the occurrence of this issue is very limited, this vertical line(s) may appear approximately 10cm from the edge of the screen in several possible colors.

TACP is announcing an extension of the warranty coverage applicable to this panel for this issue. For an additional year beyond the one year limited warranty, TACP will fix it at no cost to you. Below is a picture of the line(s).

[* Picture available on Toshiba's updates and notices website *]

A line in the display may occur for reasons unrelated to this issue or even unrelated to the TV itself. If you are seeing a vertical line(s) on your 46RF350U, please go through the following checklist to determine whether or not it is related to this issue:

If you answered "YES" to ALL of the following, please contact us at 1-800-631-3811 as your 46RF350U may have this issue.

Question 1: Is the line straight vertically from top to bottom?
Question 2: Is the width of the line under ¼" or 5mm?
Question 3: Bring up the TV menu; can the line still be seen?
Question 4: Is the line visible on all channels?
Question 5: Is the line visible with all inputs?
Question 6: Is the line stationary? The line does NOT move in any direction left or right.
Question 7: Turn off the TV and unplug the power cord from outlet for 30 seconds. Plug unit in and turn on. Is the line still present?

If you answered "No" to any of the above, you may be experiencing a line produced from an external source. Please check hook up, cables and input devices to help to determine the source of the line.


If you need service on your Toshiba television in Alabama, contact Service Care and we'll take care of your needs.

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Toshiba notice about 40XV645U television

From Toshiba's updates and notices on their website:

Resource for 40XV645U: Information for Owners of Toshiba 40XV645U Televisions

To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. ("TACP") is posting this notice about the 40XV645U LCD TV. This is not a safety issue.

Recently, it has come to our attention that a small percentage of the 40XV645U LCD TVs that we have shipped may display horizontal lines on the screen. TACP can determine, based on the serial number, whether a particular 40XV645U LCD TV may experience this problem.

To determine if your 40XV645U is one of the few affected units, you will need the serial number.

----------------------------------

To check your serial number, go to Toshiba's updates and notices page and click on the link for Information for Owners of Toshiba 40XV645U Televisions. This will open a popup window with a box you can type your serial number into.


If you need service on your Toshiba television in Alabama, please contact Service Care and we'll fix it fast.

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Friday, July 24, 2009

 

Top 5 Television Repair Myths

This is an ongoing work, and I'm sure more will be added. This is just based on our experience, we'd love to hear yours:

(As we work out the list, we'll get it ordered and numbered)

*) Replacing the fuse usually fixes a "dead" TV. -- Actually, the fuse is almost never the solution to a television problem. Fuses blow when too much power goes through them, and the most common reason for that to happen is another part within the TV's circuitry passing along the wrong amount of juice. Replacing the fuse will normally just result in more bad fuses.
TIP: If you really must try the fuse, just make sure you get the EXACT fuse replacement. Getting the wrong one can do much, much, much more damage to your TV than doing nothing at all. Whatever you do, DON'T BYPASS THE FUSE. Don't try a trick to get past a bad fuse. You might end up burning your house down and endangering your life and the lives of your family. DON'T!

*) If the TV has no power, it must have a defective power button. -- This one is possible, but very unlikely. Any single part in the power circuit of the television that is bad can cause the TV to have "no power" or appear "dead". Since most people operate the TV with a remote, the chances of a switch going bad are slim to none.
TIP: If the remote AND the power button won't turn on the TV, check the batteries in the remote... but it's the TV, trust me.

*) My picture won't come on, it must need a new panel (i.e. plasma or lcd tv) -- Good news! This is usually not true... and good thing! Plasma and LCD panel replacement is cost prohibitive, and I mean expensive as heck. Fortunately, it's not usually the panel.
TIP:
If you see a rainbow colored or white spatter effected series of cracks when the TV is on, it's a busted panel.

*) "It's a lemon" -- It could be, but I doubt it. Just because your television has a failure, doesn't really impune the good name of the manufacturer, that model, or your specific television. It's all about percentages. If a manufacturer makes a million TVs and only half a percent fails, that's 5,000 bad TVs. Seems like a lot when it's your TV, but truthfully that manufacturer is doing pretty darn good. Most likely, your television can be repaired successfully by a qualified, experienced television servicer.
TIP: If you have to repair it more than 3 times within the warranty period, you might be right. The manufacturer will make that decision based on the high cost of repair that they're investing in your TV. Be nice, patient, and they'll take care of you.

*) TV repair companies know which TV's breakdown the most/least -- I've got bad news for you. A servicer can tell you which televisions they don't like working on (due to difficult chassis, schematics, parts availability, etc), but they can't really give you a good idea which TVs break the most or the least. All they see are bad TVs, from every brand imaginable. No manufacturer is perfect. Unfortunately, the numbers are skewed (mostly) by the number of televisions sold by that brand. You sell a lot, you'll (percentage-wise) have more repairs. Does that make the brand inferior? No, it means they sold more.
TIP: Try to stick to brand names you know, get referals from friends. If you've never heard of them making TVs before, be cautious.

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Tuesday, February 3, 2009

 

Sony Warranty Extension: Warping of Lamp Access Door

From Sony's website, here's news regarding an extension for certain Sony TV owners:

Limited Extended Warranty for Certain 2003 and 2004 Televisions Exhibiting Warping of the Lamp Access Door

Posted: 04/17/2008


* 2003 Models: KF42WE610, KF50WE610, KF60WE610, KDF60XBR950, KDF70XBR950
* 2004 Models: KF42WE620, KF50WE620, KDF42WE655, KDF50WE655


It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above) may exhibit warping to the lamp access door. In rare cases, some additional components may also become damaged as a result.

Sony would like to assure its customers that this issue has been evaluated extensively and that there are no product safety concerns caused by this issue.

As part of our commitment to quality, Sony will reimburse owners of eligible models in the United States who paid out-of pocket expenses on or before May 9, 2008 for an estimate or repair service related to this specific lamp door issue. To receive reimbursement, please follow the exact directions on the claim form for reimbursement; all claims must be postmarked by August 31, 2008. See the claim form for complete terms and conditions.

Additionally, through March 31, 2009, Sony will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions. Customers who experience this issue should contact Sony at (888) 649-7669 to schedule a repair. Sony will only provide free repair to covered televisions that exhibit this specific condition.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its Authorized Servicer Network, will repair your set within 30 days of your initial contact. For diagnosis, warranty service, or if your set is not repaired within 30 days, please contact Sony at (888) 649-7669.

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Wednesday, January 28, 2009

 

Bill may delay the February 17th switchover to digital TV

I knew it would happen, so no surprises here, but a bill is heading to the Senate that will delay the cancellation of all analog TV broadcasting until June 12th. It hasn't passed yet, but there's a good chance it will. This is not the first delay to this change, and might not be the last.

Stay tuned, and read more about it here:

http://www.lightreading.com/document.asp?doc_id=170868&site=cdn&f_src=lightreading_gnews

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Wednesday, January 21, 2009

 

Top ten selling LCD TVs of early 2009?

I can't vouch for accuracy, but might be worth checking out if you're looking to buy a new LCD television.

http://www.lcdtvbuyingguide.com/top10.shtml

Hope this helps you make your TV buying decision.

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Wednesday, January 7, 2009

 

Yahoo! bringing Internet to Samsung television sets

"SAN FRANCISCO (AFP) — Yahoo! and Samsung on Monday said they will put the California firm's software to work linking the South Korean electronics giant's televisions to the Internet.

New Samsung high-density flat-panel television models to be displayed this week at a premier Consumer Electronics Show in Las Vegas will feature Yahoo! "widgets," mini applications which access Internet services.

Samsung televisions built with an "Internet@TV" content service will let viewers check online news or stock portfolios as well as see videos or pictures on the Web, according to the companies.

"Through this partnership, we can combine the Internet benefits of user choice and personalization with Samsung's leading product innovation and global reach to deliver a new experience to users around the world," said Yahoo!'s Connected TV vice president Patrick Barry."

The rest of the article can be found here.

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My two cents... if I'm watching a TV show, a movie, or The Big Game and someone else wants to check their stocks or play SuperPong on the same screen, I'm going to be unhappy. Go play on the computer, I'm watching TV.

Perhaps, on second thought, it might be cool to be able to look a the meaning of a word I don't know, or get more information on an actor, or public figure. Maybe it would be nice to put a note in my calendar to bring an umbrella on a particularly rainy day. Mainly it would be used for useless trivia about some stupid television minutia I can't remember, but then what's the Internet good for if not for that.

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Proposed California energy regulations may make plasma TVs illegal

Plasma televisions use more power than LCD TVs, and California uses a LOT of electricity. In an effort to cut back on energy use, they're requiring energy efficiency levels that are higher than current plasma models can achieve.

Of course, California residents can go to neighboring states or order online to get their beloved plasma, but I think it's more likely that plasma TV manufacturers might try to meet the guidelines of this huge television market.

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Tuesday, January 6, 2009

 

Buyers beware of 'disposable' televisions

From KSTP TV in Minneapolis & St. Paul

Buyers beware of 'disposable' televisions

When you buy a new television, you hope it will last, but some televisions are considered trash after only a year.

Jack Haskovitz, of H&H T.V. and Electronics, Inc., hears from angry customers all the time.

"When you look at the store, you go to Costco, Circuit City, Best Buy, Wal-Mart, Sam's Club, wherever you see something that's $200 cheaper, same size, there's a reason," Haskovitz.

Haskovitz says some companies are making disposable TVs and they can't be repaired.

"They're just making enough parts for their TV sets. When they need extra, that's when they start replacing them. Or when the warranty is up, good luck," Haskovitz said.

(read more in the original story)

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We of course are making no commentary about this story. The retailers above sell a wide variety of products in a wide price range. It's up to the consumer to make sure they're getting what they want.

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Monday, January 5, 2009

 

Alabama police blotter

Woman Charged With Stealing From Alabama Public Television

Wednesday, Dec 17, 2008 @02:58pm CST

(MONTGOMERY)—Attorney General Troy King announced the arrest last night of a woman for theft of $7,500 from Alabama Public Television. Lagina Darice Brown Fulling, also known as Gina D. Brown, was arrested by special agents of the United States Marshal’s Gulf Coast Regional Task Force and taken to the Montgomery County Jail to await transport to the Jefferson County Jail. Fulling, 44, of Jefferson County, is a former employee of the Alabama Public Television Foundation.

Attorney General King’s Office presented evidence to a Jefferson County grand jury, resulting in Fulling’s indictment on September 19. Specifically, the indictment charges Fulling with one count of first-degree theft by deception, and one count of first-degree theft of property. Both counts involve theft of a check for $7,500, from AARP to Alabama Public Television.
No further information about the investigation or about Fulling’s alleged crimes other than that stated in the indictment may be released at this time.

If convicted, Fulling faces a maximum penalty of two to 20 years imprisonment and a fine of up to $10,000 for the class B felonies.

Attorney General King commended Assistant Attorney General Ben Baxley of his Public Corruption and White Collar Crime Division and Special Agent Gene Sisson of his Investigations Division. He gave special thanks to Sergeant Michael Herren and the Mountain Brook Police Department for assistance in this case.

(This article found here: http://dothanfirst.com/content/fulltext/?cid=43471 )

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Vulcan, Homewood, Alabama, 35209

I'm embarrassed, a little bit.

I've lived in Alabama my whole life, and been in and out of Homewood a couple of kazillion times, and I've never been to, or up in, the Vulcan monument. (I've driven by it, practically under it, thousands of times).

Seriously, it's really close to me, and it's a least worth a trip, but it's never happened.

I should take a break some weekend, stop thinking about television repairs and whatnot, and schedule a trip to Homewood and visit ol' Vulcan and see what it's all about.

I found this info, which brought it into my mind, so I'm sharing it here:

Vulcan Park and Museum
(205)933-1409

Vulcan Park and Museum
1701 Valley View Dr
Birmingham, AL 35209

Visit the Vulcan website, too.

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Please don't get mad, but...

Sorry folks, but for warranty repairs on televisions, in general the manufacturer will require that we keep a copy of your purchase receipt on file.

We honestly believe that you did purchase the TV when you say you did, we really do. But it does not matter whether we completely trust you or not. Unfortunately, the manufacturer will not pay for a warranty repair to fix your TV without a receipt.

This isn't our policy per se, it's a policy set forth by every television manufacturer in business today.

Of course, the customer service folks at these companies are likely to tell you a different story, and say that this is not required. Do not believe them, as they just want to make a customer happy (they really do). But when push comes to shove, and we file a claim for warranty repairs on your television, they are not going to pay for it without a receipt.

That is... unless they give us something in writing that says it's okay to do the repair in warranty without a receipt. We'll take a letter in lieu of a receipt any day, if it meets our requirements. We really do want to fix your TV.

So, if you're new television is broken, and you need it repaired, and you live in Alabama, please give us a call for television service (or request a television service call online).

Just remember, the receipt is required for warranty repairs.

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Tuesday, December 30, 2008

 

TV Installation Tip: Don't bend your cables

Whether it's HDMI, coaxial, component, whatever, it's always a bad idea to have hard bends in your cables.

Within that smooth, flexible rubber outside is some kind of copper (probably) wire or wires, and these can easily break if you bend the cable to far or at too sharp an angle. Sometimes the cable's innards are a bunch of wires around a central core, and each one of those little wires can break. This can impact on the quality of signal transmission along the cable.

If you must use twist ties or lock ties to contain the extra cable length, keep your loops fairly loose and do not tie the ties too tightly. This too can cause damage to the inside of the cable. Actually, it's best not to coil the wire at all, so try to pick a cable length that is long enough for what you need a maybe a foot or two longer.

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Monday, December 29, 2008

 

How big should your flat screen be?

I think this would be pretty darn helpful to anyone trying to figure out how big their television should be (in relation to the distance they have between where they are sitting and where the television will be mounted/sitting).

Check it out, let me know if it's helpful.

Viewing Distance Calculator

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Tuesday, December 23, 2008

 

Is your TV ready for digital?

There will undoubtedly be some people who lose television when the broadcasters all switch over to digital. But will you really be affected?

If you have cable or satellite, the cable or satellite companies are responsible for making sure you can connect. You are fine. There is no need to upgrade your television if you have cable or satellite, unless of course you'd like to dramatically improve your television picture. But if you're happy, you don't need to upgrade.

But if you are depending upon antenna, over-the-air signals (you know, rabbit ears, etc) to watch TV, you're in for a surprise if your television is older than a certain year.

If you will leave us a comment with your Brand (Panasonic, Samsung, Sony, etc) and your full model number, we at Service Care would be happy to check and see if your television is ready for the digital switchover (it's really just an issue of whether you have an analog tuner only or digital). Just leave a comment below, and we'll look it up and post it here.

Hope we can help out.

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Wednesday, December 10, 2008

 

Sony closing Pennsylvania LCD television plant by 2010

Tuesday Sony made an announcement about an overhaul of their operations, and it looks like the first change will be the closing of one of their LCD TV plants. The plant manufactured LCD TVs, and provided repairs and logistics services. Sony appears to be tightening up their operations in the wake of poor economic conditions worldwide.

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Tuesday, December 9, 2008

 

Cable connector broken off?

It's tempting to assume that this is a simple solder job that you can do yourself, and maybe you can. But be aware of the following:

There's not a lot of room to work. The connector attaches to the tuner and it's a tight fit, and most likely you'll have to open up the end of the tuner itself... carefully.

Inside the broken off connector is a core of nylon, high heat will melt this quite easily. This kind of repair requires a delicate touch and experience with a soldering iron.

Be patient. This is not a quick repair. Too much heat for too long and you've ruined the connector and have to start over.

Most importantly, UNPLUG THE TELEVISION FIRST! Even if you do that, televisions can hold a terribly powerful electrical charge for many days. This much power can knock you down or even kill you. Stay away from the tube or any wires connecting to it. (If you're really nervous, and you don't know how to discharge the power, unplug the television for a week and still stay away from the tube.)

If you still want to fix it, please observe these cautions. If you live in Alabama and you don't want to bother with it, let us schedule you a service call or you can bring it in to our shop. Just be careful.

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Monday, December 8, 2008

 

LG, Samsung and others might have local TV on their phones in the future

"The U.S. digital TV system got a big boost late last month when the ATSC approved a preliminary, or “candidate,” standard—ATSC-Mobile/Handheld, or ATSC-M/H—for a mobile DTV system that will allow local stations to broadcast to cellphones and other portable devices."

That means a television signal, built for mobiles, within the signal for regular digital TV, that you will be able to watch on your phone. The future's so bright... well, you know the rest of that line.

Read more about it here:

http://www.broadcastingcable.com/index.asp?layout=talkbackCommentsFull&talk_back_header_id=6572728&articleid=CA6620365#124805

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Sunday, December 7, 2008

 

Philo Farnsworth, 1906-1971: The Father of Television

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Article says: More Consumers Opt To Repair Instead Of Replace

I'm not sure that's true for appliance repairs or television repairs in Alabama, but the tightness of the current economy's dollar certainly makes you think about it.

http://kdka.com/consumer/repairs.cars.shoes.2.881107.html

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Saturday, December 6, 2008

 

PC World Readers rate different television brands for reliability

Among the brands covered by the reader survey were Sony, LG, Panasonic, Samsung, Sharp, Magnavox, Philips, RCA, Toshiba, Hitachi, JVC, Mitsubishi and others.

This isn't a scientific study of the actual reliability of these televisions, but a survey of owner impressions of their own experiences with these television brands.

Still, it's worth reading to get a sense of what other buyers think about the brands you might be considering for purchase.

PC World article on reliability of various television brands

Service Care was not involved in this survey, and we make no claims about which brands are more or less reliable than any others. We've included this article because our customers might find it of interest.

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Friday, December 5, 2008

 

Old News: Panasonic 150 inch television

"A high-tech tradition is about to come grinding to a halt: There won't be a new record set for "largest TV on earth" at this January's Consumer Electronics Show. Panasonic's 150-inch plasma television, unveiled last year at the show, is almost certain to retain its title as the largest TV on earth. "

Oh... my... goodness...

I'm having trouble picturing this in my head. As a servicer, I've stood fully inside the cabinet of an extremely large television. This was maybe 10 years ago, and it was a ridiculous monster of a wooden cabinet.

But 150 inches? Any bigger, and I can't imagine the impracticality of delivering this to a customer. Are they going to build it inside the home? Construct the home around it?

This is NOT the future of television, frankly.

The TV of the future will be rolled up in a tube, delivered to the home, rolled out onto the wall and plugged in. See OLED if you want to see what's coming.

Read more about the 150 incher here: http://tech.yahoo.com/blogs/null/111486

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Toshiba REGZA television gets PC Magazine's first GreenTech Award for an HDTV

Apparently, this Toshiba REGZA television, an LCD TV, exceeded energy efficiency requirements (as did all involved in the manufacturing process).

It also helped that Toshiba, Panasonic, and Sharp have joined forces to recycle old electronics.

You can read more about the testing process here:

http://www.marketwatch.com/news/story/Toshibas-REGZA-R-TV-Wins/story.aspx?guid={35E776C4-D530-4487-BAAF-416A26D35B5F}

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Thursday, December 4, 2008

 

Felix the Cat on TV, original pictures

Check this out, very cool early television pictures. See what the first TV viewers got a glimpse of, and learn to appreciate your HD:

Could it be Madness-this?: First Television Broadcast: Felix The Cat, 1928

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Tweeter's has called it quits.

I looks like Tweeter closed it's remaining stores yesterday. As you probably know, they pulled out of Alabama a few years ago, and I guess the whole operation is finished.

From what I've read, Tweeter's employees were locked out with their stuff inside the stores, and told that they weren't going to be getting paid... even though they stuck with the dying company and helped them in the long and ugly process of liquidation.

Apparently, if you put money down on equipment that's still locked up in the store, the fate of your cash is up in the air, to be settled by a judge. If you had a television in there for repair, that's also gone. The extended warranty you bought is also probably not worth anything, either. Ugly, ugly business.

I'm pretty sure that the extended warranties sold to Alabama customers a few years ago still are okay, it's just too bad that Tweeter's went out this way. It's the Campo's story, all over again.

In these bad economic times, I can't blame a company for going out of business, but this kind of misbehavior is terrible, and I hope their customers and employees are treated fairly during the expected bankruptcy process.

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Friday, November 28, 2008

 

Should you fix it yourself?

We have no problem with those folks who want to fix their own television or appliance. Frankly, there's nothing we could do about it if we did, but we really admire your interest and your independence. We're the exact same sort of person.

We will occasionally even have a customer call us for a service call, get our diagnosis, then tell us no thanks. They will then find and order the parts themselves, and install the parts.

Hey, if this works out, more power to you, I say. You've got that pioneer, do it yourself spirit that makes America great.

However, be sure to consider the following:

If you do the repair yourself, you are the only person you can turn to for warranties on your own repair. Think about that for a minute.

If Service Care diagnoses the problems in your unit, and we order the parts and put them in, and it turns out we were wrong and it needs different parts... what happens? We take the parts we put in, find out what parts WERE needed, and fix the problem. It's that simple. All the responsibility is on us, not you. If the parts cannot be returned, we eat the costs, because we were wrong and that's the right thing to do.

Another scenario: If Service Care is putting an electronic control board in your unit, and we short it out during installation and have to replace it, who pays for the damaged part? That's right, WE do. All the responsibility is on Service Care. Frankly, that's part of what you're paying for when you have service. You're also getting Alabama's best warranty on services performed.

However, when you do the repair yourself, it's all on you, even if we did the diagnosis. That's right, if we tell you it needs a water pump or AV board, and you put it in yourself and it does not fix it, then your only warranty is with you. Why? Because we did not install those parts. We cannot warranty someone else's repair.

Most people understand that already, but some people believe that if we diagnose the repair, and the customer does the repair themselves, that we warranty the success of the customer's repair. Unfortunately, we cannot warranty any repairs but our own.

Honestly, I know that it's tempting to think you can avoid paying labor for a repair that you imagine is quite simple, but if you're going to do the repair, be prepared to accept the following:
  1. If you short out or damage a part during installation, it cannot be returned for credit. Parts companies are diligent (we should know) about refusing parts returns if there is any evidence that they've been used, installed, or damaged. Seriously, they look for little scratches on tabs and such.
  2. If you order the wrong part, it might not be returnable. We have some leeway with parts distributors on returning incorrect parts because we're a large account. You may be able to return them, but you'll face shipping costs and restocking fees that we might not otherwise be saddled with.
  3. If you successfully repair the unit, congratulations. But the only warranty you have on that repair is your own. If it fails next week because the part you replaced is being zapped by another part somewhere else, you'll have to repair it again at your expense.
If you're bound and determined to do your own repairs, and you are willing to accept the risks, then we wish you the best of success, and hope we can help you with anything that you don't feel comfortable tackling.

It's also quite possible that we'll post some DIY stuff here on the blog, especially for simple problems that are easily corrected by the consumer.

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Thursday, November 27, 2008

 

Happy Thanksgiving from Service Care

We wish everyone the happiest of Thanksgivings.

Service Care is thankful for many things. We're thankful for the continued support of our customers, without whom we would not exist. We're thankful for our families, for our friends, and the fact that we live and work in what we believe is the greatest country in the world.

We're also thankful that you stopped by to read this lil' blog and we hope you'll be thankful that you found us. If you have any problems with electronics repairs (like televisions), or home appliances (like refrigerators), we're always ready to help you in Alabama.

Happy Thanksgiving, and enjoy your family time!

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Monday, November 17, 2008

 

Mitsubishi warranty extension on some models - thermal sensor OR optical engine (not lamp)

Mitsubishi has alerted it's servicers and customers of the following extension of their warranty. You can read about it on Mitsubishi's website.

If you have one of the following models please read below for an important announcement. - WD-52631, WD-57731, WD-65731, WD-Y57, WD-Y65, WD-57732, WD-65732, WD-57831, WD-65831 It has come to our attention that a limited number of DLP® Projection Televisions are displaying a false message, "TV will shut down in a few seconds. Please check if the air flow is blocked," and then the TV shuts off. This message is being caused by a loose connection and may be easily corrected through one of our Authorized Service Centers. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage to replace the thermal sensor for the above referenced models. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of the thermal sensor (parts and labor) at no charge. All other terms of the MDEA limited warranty will continue to apply.

If you have one of the following models please read below for an important announcement - WD-73727, WD-73827, WD-73927, WD-73732, WD-73831. It has come to our attention that a limited number of these DLP¨ Projection Televisions may have performance issues related to the Optical Engine used in these sets. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage applicable to the Optical Engine for the models listed above. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of repair or replacing the Optical Engine (parts and labor) at no charge to you. The Lamp is not part of the Optical Engine; therefore, replacement of the Lamp is excluded from this extended warranty. All other terms and conditions of the MDEA limited warranty will continue to apply.

Service Care will take care of these problems for customers with Alabama Mitsubishi DLP Repairs.

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JVC Owner's Manuals Online

If you need a replacement, electronic version of your manual, JVC has them online on the JVC website.

Below are some quicklinks to those looking for specific products:

JVC Plasma Flat Panel - link
JVC LCD Flat Panel - link
JVC LCD Monitor - link

JVC Refrigerator - link
JVC Laundry - link
JVC Air Conditioner - link
JVC Dishwasher - link
JVC Cooking - link

There's a few more on the website if you don't see your product here.

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Important Information regarding 2007 Model Year 52" BRAVIA® LCD Panel Warranty – Vertical Line or Fixed screen Image

Critical alert, see http://esupport.sony.com/US/perl/news-item.pl?mdl=KDL52XBR4&news_id=276 for more information:

2007 Model Year 52" BRAVIA® Televisions

U.S. Models: KDL-52XBR4, KDL-52W3000

It has come to our attention that a limited number of 52" BRAVIA® LCD televisions (models listed above), after a short period of operating time, might exhibit a vertical line or other fixed pattern on the LCD panel viewable when the TV is turned Off (in Standby). The cause of this issue is unique, and photo examples can be seen here:

(See Sony link above to view pictures).

As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the LCD Panel for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please completely follow the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

In addition, for any customer who later experiences this specific issue on one of the affected models, Sony will cover the cost of the LCD panel replacement (parts and labor) at no charge through 18 months from the original date of purchase. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

If you're in Alabama and have this problem, please visit our website and contact us by phone or email so we can take care of your problem: Television Repairs in Alabama

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Friday, November 14, 2008

 

Toshiba, Panasonic, Sharp electronics recycling joint effort

I found this on Toshiba's website (and Panasonic & Sharp's)... finally read it. Who knows, you might find this of interest if you have old electronics products (televisions mostly, I presume) that you want to get rid of.
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MINNEAPOLIS, MN - OCTOBER 30, 2008

MRM LAUNCHES NATIONAL RECYCLING INITIATIVE

Link: http://www.mrmrecycling.com/

FOR IMMEDIATE RELEASE

Editorial Contacts:

David Thompson
MRM
201-348-3486
david@MRMrecycling.com

Maria Repole
Toshiba
973-628-8000 x4250
maria_repole@tacp.com

Christopher Loncto
Sharp
201-529-8680
lonctoc@sharpsec.com

Jim Reilly
Panasonic
201-392-6067
reillyj@us.panasonic.com

Minneapolis, MN (October 30, 2008) — Today, MRM, a leading provider of e-waste recycling management services to manufacturers, will begin creating a national recycling infrastructure that manufacturers can utilize to provide convenient recycling opportunities for their customers. Panasonic Corporation of North America, Sharp Electronics Corporation and Toshiba America Consumer Products, LLC, will be the first companies to utilize this expanded recycling service to operate their individual manufacturer recycling programs. MRM´s goal is to address America´s e-waste recycling needs most efficiently by bringing the electronic product manufacturing community together into a unified voluntary effort.

This new initiative will enable MRM to expand its operations beyond its current compliance management activities in Minnesota and Texas. Now entering its second year of operations, MRM has successfully implemented and currently manages recycling services in these two states for some 25 individual electronics manufacturers.

The first phase of the MRM nationwide ramp-up will kick off in November with management of electronics recycling for manufacturers in several additional states, including California, Connecticut, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, and Wisconsin. MRM will continue its expansion until its services cover all 50 states. Additional details on MRM´s plans will be available in January 2009.

"MRM is focused on enhancing the sustainability of individual company brands and product offerings through convenient, environmentally sound and efficient recycling," said MRM President David Thompson. "This type of collaborative effort is essential to providing consumers with convenient recycling opportunities and to achieving practical, long-term solutions."

"The power of MRM´s platform is its capacity to help the electronics industry move beyond individual company programs that focus on only a single company brand, often at separate, widely dispersed and costly collection locations, to make use of a common efficient system," said Tricia Conroy, MRM´s Executive Director. "Our consolidation and management services make electronics recycling more convenient and accessible for both consumers and manufacturers."

(Continued on Toshiba's news website)

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Interesting LG article about LCD TV panels

Here's a sample of an interesting article in LG's Knowledge Base:

There's far more to building an LCD than simply creating a sheet of liquid crystals. The combination of four facts makes LCDs possible:
• Light can be polarized. Liquid crystals can transmit and change polarized light.
• The structure of liquid crystals can be changed by electric current.
• There are transparent substances that can conduct electricity.
An LCD is a device that uses these four facts in a surprising way!
To create an LCD, you take two pieces of polarized glass. A special polymer that creates microscopic grooves in the surface is rubbed on the side of the glass that does not have the polarizing film on it. The grooves must be in the same direction as the polarizing film. You then add a coating of nematic liquid crystals to one of the filters. The grooves will cause the first layer of molecules to align with the filter's orientation. Then add the second piece of glass with the polarizing film at a right angle to the first piece.

Read the rest (with helpful pictures) here: http://lgknowledgebase.com/kb/index.php?View=entry&EntryID=2245

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Important Notice Regarding JVC 52" and 61" Rear Projection Televisions

Found this on JVC website, concerning an issue with some of their rear projection tv's. Looked like it could be of interest to our customers and neighbors.

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Model Numbers Serial numbers
HD-52Z575AA 1098**** through 1498****
HD-52Z575PA 1498**** through 1698****
HD-52Z585AA 1098**** through 1398****
HD-52Z585PA 1598**** through 1698****
HD-61Z575AA 1098**** through 1398****
HD-61Z575PA 1498**** through 1698****
HD-61Z585AA 1098**** through 1398****
HD-61Z585PA 1598**** through 1598****

Thank you for your recent purchase of a JVC rear projection television.

As you are no doubt aware, your television employs advanced technology and delivers superior images. We are extremely proud of the television and will do all we can to ensure your continued enjoyment in its use.

JVC has received reports involving our rear projection televisions and we want to advise you accordingly. An internal electrical connection could cause arcing, charring or smoking inside the television.

The remedy calls for replacement of a printed circuit board, a simple free in-home service which can usually be performed in less than an hour by a qualified service technician.

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I'm sure this is easily repaired, but I'd recommend you go to JVC website and see if your television (assuming it matches the model list above) is one of the products needing repair. JVC will take care of the problem, and will most likely refer you to a local JVC servicer to take care of your problem. If you need alabama television repair, we'll be glad to help!

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Panasonic Plasma Firmware Upgrade: TH-42PZ77U, TH-42PZ700U and TH-42PZ700UA

Found something of interest to Panasonic Plasma owners:

Dear Valued Panasonic Customer:

At Panasonic, we are constantly working to improve your satisfaction with our products. As such, we would like to inform you that a firmware upgrade has been made available for the following Panasonic Plasma Television models: TH-42PZ77U, TH-42PZ700U and TH-42PZ700UA.

If you own one of these models, you can perform the plasma firmware upgrade yourself. Click on the Self Service tab above to verify if an upgrade is required for your Panasonic Plasma Television set and download it yourself. If you'd rather receive the firmware by mail, click on Order Firmware.

The main purpose for performing this upgrade is to improve the reliability of your television. You can continue to use your television as you normally would after the upgrade is completed. Panasonic takes great pride in excellent quality, and customer satisfaction is our number one goal.

Your patronage as a satisfied Panasonic customer is valued and highly appreciated.

Thank you.

(From Panasonic website: Original link http://www.panasonic.com/announce/updatemytv/ (may not be working))

****************************************************************************
UPDATE! These links went bad within a few days of this blog, so here's a new link to the
firmware download... without instructions (unless they're contained in the download itself).

http://www2.panasonic.com/webapp/wcs/stores/servlet/vSupportDownloadDetail?idval=UCM_PRD_CNT_007552&ModelNumber=TH-50PZ77U&productTitle=PZ77+-+PZ700+Series+Plasma+TV+Tuner+Firmware+Update&contentType=Software+Download&storeId=15001

Not sure why the link died... it's still on their own consumer support page as a very recent announcement (maybe it will start working later).

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Certain 2006 Model Year SXRD Television Extended Warranty Information - Optical Block

You've got to admire Sony's commitment to take care of their customers, it should be okay to post this here (after all, it's on Sony's website). If anyone has this problem in Alabama, please don't hesitate to contact Service Care for help.

From Sony's eSupport Website:

Posted: 10/21/2008

Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model SXRD televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

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