Friday, July 24, 2009
Top 5 Television Repair Myths
This is an ongoing work, and I'm sure more will be added. This is just based on our experience, we'd love to hear yours:
(As we work out the list, we'll get it ordered and numbered)
*) Replacing the fuse usually fixes a "dead" TV. -- Actually, the fuse is almost never the solution to a television problem. Fuses blow when too much power goes through them, and the most common reason for that to happen is another part within the TV's circuitry passing along the wrong amount of juice. Replacing the fuse will normally just result in more bad fuses.
TIP: If you really must try the fuse, just make sure you get the EXACT fuse replacement. Getting the wrong one can do much, much, much more damage to your TV than doing nothing at all. Whatever you do, DON'T BYPASS THE FUSE. Don't try a trick to get past a bad fuse. You might end up burning your house down and endangering your life and the lives of your family. DON'T!
*) If the TV has no power, it must have a defective power button. -- This one is possible, but very unlikely. Any single part in the power circuit of the television that is bad can cause the TV to have "no power" or appear "dead". Since most people operate the TV with a remote, the chances of a switch going bad are slim to none.
TIP: If the remote AND the power button won't turn on the TV, check the batteries in the remote... but it's the TV, trust me.
*) My picture won't come on, it must need a new panel (i.e. plasma or lcd tv) -- Good news! This is usually not true... and good thing! Plasma and LCD panel replacement is cost prohibitive, and I mean expensive as heck. Fortunately, it's not usually the panel.
TIP: If you see a rainbow colored or white spatter effected series of cracks when the TV is on, it's a busted panel.
*) "It's a lemon" -- It could be, but I doubt it. Just because your television has a failure, doesn't really impune the good name of the manufacturer, that model, or your specific television. It's all about percentages. If a manufacturer makes a million TVs and only half a percent fails, that's 5,000 bad TVs. Seems like a lot when it's your TV, but truthfully that manufacturer is doing pretty darn good. Most likely, your television can be repaired successfully by a qualified, experienced television servicer.
TIP: If you have to repair it more than 3 times within the warranty period, you might be right. The manufacturer will make that decision based on the high cost of repair that they're investing in your TV. Be nice, patient, and they'll take care of you.
*) TV repair companies know which TV's breakdown the most/least -- I've got bad news for you. A servicer can tell you which televisions they don't like working on (due to difficult chassis, schematics, parts availability, etc), but they can't really give you a good idea which TVs break the most or the least. All they see are bad TVs, from every brand imaginable. No manufacturer is perfect. Unfortunately, the numbers are skewed (mostly) by the number of televisions sold by that brand. You sell a lot, you'll (percentage-wise) have more repairs. Does that make the brand inferior? No, it means they sold more.
TIP: Try to stick to brand names you know, get referals from friends. If you've never heard of them making TVs before, be cautious.
(As we work out the list, we'll get it ordered and numbered)
*) Replacing the fuse usually fixes a "dead" TV. -- Actually, the fuse is almost never the solution to a television problem. Fuses blow when too much power goes through them, and the most common reason for that to happen is another part within the TV's circuitry passing along the wrong amount of juice. Replacing the fuse will normally just result in more bad fuses.
TIP: If you really must try the fuse, just make sure you get the EXACT fuse replacement. Getting the wrong one can do much, much, much more damage to your TV than doing nothing at all. Whatever you do, DON'T BYPASS THE FUSE. Don't try a trick to get past a bad fuse. You might end up burning your house down and endangering your life and the lives of your family. DON'T!
*) If the TV has no power, it must have a defective power button. -- This one is possible, but very unlikely. Any single part in the power circuit of the television that is bad can cause the TV to have "no power" or appear "dead". Since most people operate the TV with a remote, the chances of a switch going bad are slim to none.
TIP: If the remote AND the power button won't turn on the TV, check the batteries in the remote... but it's the TV, trust me.
*) My picture won't come on, it must need a new panel (i.e. plasma or lcd tv) -- Good news! This is usually not true... and good thing! Plasma and LCD panel replacement is cost prohibitive, and I mean expensive as heck. Fortunately, it's not usually the panel.
TIP: If you see a rainbow colored or white spatter effected series of cracks when the TV is on, it's a busted panel.
*) "It's a lemon" -- It could be, but I doubt it. Just because your television has a failure, doesn't really impune the good name of the manufacturer, that model, or your specific television. It's all about percentages. If a manufacturer makes a million TVs and only half a percent fails, that's 5,000 bad TVs. Seems like a lot when it's your TV, but truthfully that manufacturer is doing pretty darn good. Most likely, your television can be repaired successfully by a qualified, experienced television servicer.
TIP: If you have to repair it more than 3 times within the warranty period, you might be right. The manufacturer will make that decision based on the high cost of repair that they're investing in your TV. Be nice, patient, and they'll take care of you.
*) TV repair companies know which TV's breakdown the most/least -- I've got bad news for you. A servicer can tell you which televisions they don't like working on (due to difficult chassis, schematics, parts availability, etc), but they can't really give you a good idea which TVs break the most or the least. All they see are bad TVs, from every brand imaginable. No manufacturer is perfect. Unfortunately, the numbers are skewed (mostly) by the number of televisions sold by that brand. You sell a lot, you'll (percentage-wise) have more repairs. Does that make the brand inferior? No, it means they sold more.
TIP: Try to stick to brand names you know, get referals from friends. If you've never heard of them making TVs before, be cautious.
Labels: repairs, servicer, televisions, TV
Tuesday, January 6, 2009
Buyers beware of 'disposable' televisions
From KSTP TV in Minneapolis & St. Paul
Buyers beware of 'disposable' televisions
When you buy a new television, you hope it will last, but some televisions are considered trash after only a year.
Jack Haskovitz, of H&H T.V. and Electronics, Inc., hears from angry customers all the time.
"When you look at the store, you go to Costco, Circuit City, Best Buy, Wal-Mart, Sam's Club, wherever you see something that's $200 cheaper, same size, there's a reason," Haskovitz.
Haskovitz says some companies are making disposable TVs and they can't be repaired.
"They're just making enough parts for their TV sets. When they need extra, that's when they start replacing them. Or when the warranty is up, good luck," Haskovitz said.
(read more in the original story)
----------------------------------------------------
We of course are making no commentary about this story. The retailers above sell a wide variety of products in a wide price range. It's up to the consumer to make sure they're getting what they want.
Buyers beware of 'disposable' televisions
When you buy a new television, you hope it will last, but some televisions are considered trash after only a year.
Jack Haskovitz, of H&H T.V. and Electronics, Inc., hears from angry customers all the time.
"When you look at the store, you go to Costco, Circuit City, Best Buy, Wal-Mart, Sam's Club, wherever you see something that's $200 cheaper, same size, there's a reason," Haskovitz.
Haskovitz says some companies are making disposable TVs and they can't be repaired.
"They're just making enough parts for their TV sets. When they need extra, that's when they start replacing them. Or when the warranty is up, good luck," Haskovitz said.
(read more in the original story)
----------------------------------------------------
We of course are making no commentary about this story. The retailers above sell a wide variety of products in a wide price range. It's up to the consumer to make sure they're getting what they want.
Labels: repairs, televisions, warranty
Monday, January 5, 2009
Vulcan, Homewood, Alabama, 35209
I'm embarrassed, a little bit.
I've lived in Alabama my whole life, and been in and out of Homewood a couple of kazillion times, and I've never been to, or up in, the Vulcan monument. (I've driven by it, practically under it, thousands of times).
Seriously, it's really close to me, and it's a least worth a trip, but it's never happened.
I should take a break some weekend, stop thinking about television repairs and whatnot, and schedule a trip to Homewood and visit ol' Vulcan and see what it's all about.
I found this info, which brought it into my mind, so I'm sharing it here:
Vulcan Park and Museum
(205)933-1409
Vulcan Park and Museum
1701 Valley View Dr
Birmingham, AL 35209
Visit the Vulcan website, too.
I've lived in Alabama my whole life, and been in and out of Homewood a couple of kazillion times, and I've never been to, or up in, the Vulcan monument. (I've driven by it, practically under it, thousands of times).
Seriously, it's really close to me, and it's a least worth a trip, but it's never happened.
I should take a break some weekend, stop thinking about television repairs and whatnot, and schedule a trip to Homewood and visit ol' Vulcan and see what it's all about.
I found this info, which brought it into my mind, so I'm sharing it here:
Vulcan Park and Museum
(205)933-1409
Vulcan Park and Museum
1701 Valley View Dr
Birmingham, AL 35209
Visit the Vulcan website, too.
Labels: Alabama, Homewood, repairs, televisions, things to do
Please don't get mad, but...
Sorry folks, but for warranty repairs on televisions, in general the manufacturer will require that we keep a copy of your purchase receipt on file.
We honestly believe that you did purchase the TV when you say you did, we really do. But it does not matter whether we completely trust you or not. Unfortunately, the manufacturer will not pay for a warranty repair to fix your TV without a receipt.
This isn't our policy per se, it's a policy set forth by every television manufacturer in business today.
Of course, the customer service folks at these companies are likely to tell you a different story, and say that this is not required. Do not believe them, as they just want to make a customer happy (they really do). But when push comes to shove, and we file a claim for warranty repairs on your television, they are not going to pay for it without a receipt.
That is... unless they give us something in writing that says it's okay to do the repair in warranty without a receipt. We'll take a letter in lieu of a receipt any day, if it meets our requirements. We really do want to fix your TV.
So, if you're new television is broken, and you need it repaired, and you live in Alabama, please give us a call for television service (or request a television service call online).
Just remember, the receipt is required for warranty repairs.
We honestly believe that you did purchase the TV when you say you did, we really do. But it does not matter whether we completely trust you or not. Unfortunately, the manufacturer will not pay for a warranty repair to fix your TV without a receipt.
This isn't our policy per se, it's a policy set forth by every television manufacturer in business today.
Of course, the customer service folks at these companies are likely to tell you a different story, and say that this is not required. Do not believe them, as they just want to make a customer happy (they really do). But when push comes to shove, and we file a claim for warranty repairs on your television, they are not going to pay for it without a receipt.
That is... unless they give us something in writing that says it's okay to do the repair in warranty without a receipt. We'll take a letter in lieu of a receipt any day, if it meets our requirements. We really do want to fix your TV.
So, if you're new television is broken, and you need it repaired, and you live in Alabama, please give us a call for television service (or request a television service call online).
Just remember, the receipt is required for warranty repairs.
Labels: Alabama, repairs, televisions, warranty
Tuesday, December 9, 2008
Cable connector broken off?
It's tempting to assume that this is a simple solder job that you can do yourself, and maybe you can. But be aware of the following:
There's not a lot of room to work. The connector attaches to the tuner and it's a tight fit, and most likely you'll have to open up the end of the tuner itself... carefully.
Inside the broken off connector is a core of nylon, high heat will melt this quite easily. This kind of repair requires a delicate touch and experience with a soldering iron.
Be patient. This is not a quick repair. Too much heat for too long and you've ruined the connector and have to start over.
Most importantly, UNPLUG THE TELEVISION FIRST! Even if you do that, televisions can hold a terribly powerful electrical charge for many days. This much power can knock you down or even kill you. Stay away from the tube or any wires connecting to it. (If you're really nervous, and you don't know how to discharge the power, unplug the television for a week and still stay away from the tube.)
If you still want to fix it, please observe these cautions. If you live in Alabama and you don't want to bother with it, let us schedule you a service call or you can bring it in to our shop. Just be careful.
There's not a lot of room to work. The connector attaches to the tuner and it's a tight fit, and most likely you'll have to open up the end of the tuner itself... carefully.
Inside the broken off connector is a core of nylon, high heat will melt this quite easily. This kind of repair requires a delicate touch and experience with a soldering iron.
Be patient. This is not a quick repair. Too much heat for too long and you've ruined the connector and have to start over.
Most importantly, UNPLUG THE TELEVISION FIRST! Even if you do that, televisions can hold a terribly powerful electrical charge for many days. This much power can knock you down or even kill you. Stay away from the tube or any wires connecting to it. (If you're really nervous, and you don't know how to discharge the power, unplug the television for a week and still stay away from the tube.)
If you still want to fix it, please observe these cautions. If you live in Alabama and you don't want to bother with it, let us schedule you a service call or you can bring it in to our shop. Just be careful.
Labels: Alabama, diy, repairs, televisions
Sunday, December 7, 2008
Article says: More Consumers Opt To Repair Instead Of Replace
I'm not sure that's true for appliance repairs or television repairs in Alabama, but the tightness of the current economy's dollar certainly makes you think about it.
http://kdka.com/consumer/repairs.cars.shoes.2.881107.html
http://kdka.com/consumer/repairs.cars.shoes.2.881107.html
Labels: Alabama, appliances, repairs, televisions
Thursday, December 4, 2008
Tweeter's has called it quits.
I looks like Tweeter closed it's remaining stores yesterday. As you probably know, they pulled out of Alabama a few years ago, and I guess the whole operation is finished.
From what I've read, Tweeter's employees were locked out with their stuff inside the stores, and told that they weren't going to be getting paid... even though they stuck with the dying company and helped them in the long and ugly process of liquidation.
Apparently, if you put money down on equipment that's still locked up in the store, the fate of your cash is up in the air, to be settled by a judge. If you had a television in there for repair, that's also gone. The extended warranty you bought is also probably not worth anything, either. Ugly, ugly business.
I'm pretty sure that the extended warranties sold to Alabama customers a few years ago still are okay, it's just too bad that Tweeter's went out this way. It's the Campo's story, all over again.
In these bad economic times, I can't blame a company for going out of business, but this kind of misbehavior is terrible, and I hope their customers and employees are treated fairly during the expected bankruptcy process.
From what I've read, Tweeter's employees were locked out with their stuff inside the stores, and told that they weren't going to be getting paid... even though they stuck with the dying company and helped them in the long and ugly process of liquidation.
Apparently, if you put money down on equipment that's still locked up in the store, the fate of your cash is up in the air, to be settled by a judge. If you had a television in there for repair, that's also gone. The extended warranty you bought is also probably not worth anything, either. Ugly, ugly business.
I'm pretty sure that the extended warranties sold to Alabama customers a few years ago still are okay, it's just too bad that Tweeter's went out this way. It's the Campo's story, all over again.
In these bad economic times, I can't blame a company for going out of business, but this kind of misbehavior is terrible, and I hope their customers and employees are treated fairly during the expected bankruptcy process.
Labels: Alabama, extended warranty, repairs, televisions
Friday, November 28, 2008
Should you fix it yourself?
We have no problem with those folks who want to fix their own television or appliance. Frankly, there's nothing we could do about it if we did, but we really admire your interest and your independence. We're the exact same sort of person.
We will occasionally even have a customer call us for a service call, get our diagnosis, then tell us no thanks. They will then find and order the parts themselves, and install the parts.
Hey, if this works out, more power to you, I say. You've got that pioneer, do it yourself spirit that makes America great.
However, be sure to consider the following:
If you do the repair yourself, you are the only person you can turn to for warranties on your own repair. Think about that for a minute.
If Service Care diagnoses the problems in your unit, and we order the parts and put them in, and it turns out we were wrong and it needs different parts... what happens? We take the parts we put in, find out what parts WERE needed, and fix the problem. It's that simple. All the responsibility is on us, not you. If the parts cannot be returned, we eat the costs, because we were wrong and that's the right thing to do.
Another scenario: If Service Care is putting an electronic control board in your unit, and we short it out during installation and have to replace it, who pays for the damaged part? That's right, WE do. All the responsibility is on Service Care. Frankly, that's part of what you're paying for when you have service. You're also getting Alabama's best warranty on services performed.
However, when you do the repair yourself, it's all on you, even if we did the diagnosis. That's right, if we tell you it needs a water pump or AV board, and you put it in yourself and it does not fix it, then your only warranty is with you. Why? Because we did not install those parts. We cannot warranty someone else's repair.
Most people understand that already, but some people believe that if we diagnose the repair, and the customer does the repair themselves, that we warranty the success of the customer's repair. Unfortunately, we cannot warranty any repairs but our own.
Honestly, I know that it's tempting to think you can avoid paying labor for a repair that you imagine is quite simple, but if you're going to do the repair, be prepared to accept the following:
It's also quite possible that we'll post some DIY stuff here on the blog, especially for simple problems that are easily corrected by the consumer.
We will occasionally even have a customer call us for a service call, get our diagnosis, then tell us no thanks. They will then find and order the parts themselves, and install the parts.
Hey, if this works out, more power to you, I say. You've got that pioneer, do it yourself spirit that makes America great.
However, be sure to consider the following:
If you do the repair yourself, you are the only person you can turn to for warranties on your own repair. Think about that for a minute.
If Service Care diagnoses the problems in your unit, and we order the parts and put them in, and it turns out we were wrong and it needs different parts... what happens? We take the parts we put in, find out what parts WERE needed, and fix the problem. It's that simple. All the responsibility is on us, not you. If the parts cannot be returned, we eat the costs, because we were wrong and that's the right thing to do.
Another scenario: If Service Care is putting an electronic control board in your unit, and we short it out during installation and have to replace it, who pays for the damaged part? That's right, WE do. All the responsibility is on Service Care. Frankly, that's part of what you're paying for when you have service. You're also getting Alabama's best warranty on services performed.
However, when you do the repair yourself, it's all on you, even if we did the diagnosis. That's right, if we tell you it needs a water pump or AV board, and you put it in yourself and it does not fix it, then your only warranty is with you. Why? Because we did not install those parts. We cannot warranty someone else's repair.
Most people understand that already, but some people believe that if we diagnose the repair, and the customer does the repair themselves, that we warranty the success of the customer's repair. Unfortunately, we cannot warranty any repairs but our own.
Honestly, I know that it's tempting to think you can avoid paying labor for a repair that you imagine is quite simple, but if you're going to do the repair, be prepared to accept the following:
- If you short out or damage a part during installation, it cannot be returned for credit. Parts companies are diligent (we should know) about refusing parts returns if there is any evidence that they've been used, installed, or damaged. Seriously, they look for little scratches on tabs and such.
- If you order the wrong part, it might not be returnable. We have some leeway with parts distributors on returning incorrect parts because we're a large account. You may be able to return them, but you'll face shipping costs and restocking fees that we might not otherwise be saddled with.
- If you successfully repair the unit, congratulations. But the only warranty you have on that repair is your own. If it fails next week because the part you replaced is being zapped by another part somewhere else, you'll have to repair it again at your expense.
It's also quite possible that we'll post some DIY stuff here on the blog, especially for simple problems that are easily corrected by the consumer.
Labels: Alabama, appliances, diy, parts, repairs, televisions, warranty
Monday, November 17, 2008
Mitsubishi warranty extension on some models - thermal sensor OR optical engine (not lamp)
Mitsubishi has alerted it's servicers and customers of the following extension of their warranty. You can read about it on Mitsubishi's website.
If you have one of the following models please read below for an important announcement. - WD-52631, WD-57731, WD-65731, WD-Y57, WD-Y65, WD-57732, WD-65732, WD-57831, WD-65831 It has come to our attention that a limited number of DLP® Projection Televisions are displaying a false message, "TV will shut down in a few seconds. Please check if the air flow is blocked," and then the TV shuts off. This message is being caused by a loose connection and may be easily corrected through one of our Authorized Service Centers. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage to replace the thermal sensor for the above referenced models. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of the thermal sensor (parts and labor) at no charge. All other terms of the MDEA limited warranty will continue to apply.
If you have one of the following models please read below for an important announcement - WD-73727, WD-73827, WD-73927, WD-73732, WD-73831. It has come to our attention that a limited number of these DLP¨ Projection Televisions may have performance issues related to the Optical Engine used in these sets. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage applicable to the Optical Engine for the models listed above. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of repair or replacing the Optical Engine (parts and labor) at no charge to you. The Lamp is not part of the Optical Engine; therefore, replacement of the Lamp is excluded from this extended warranty. All other terms and conditions of the MDEA limited warranty will continue to apply.
Service Care will take care of these problems for customers with Alabama Mitsubishi DLP Repairs.
If you have one of the following models please read below for an important announcement. - WD-52631, WD-57731, WD-65731, WD-Y57, WD-Y65, WD-57732, WD-65732, WD-57831, WD-65831 It has come to our attention that a limited number of DLP® Projection Televisions are displaying a false message, "TV will shut down in a few seconds. Please check if the air flow is blocked," and then the TV shuts off. This message is being caused by a loose connection and may be easily corrected through one of our Authorized Service Centers. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage to replace the thermal sensor for the above referenced models. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of the thermal sensor (parts and labor) at no charge. All other terms of the MDEA limited warranty will continue to apply.
If you have one of the following models please read below for an important announcement - WD-73727, WD-73827, WD-73927, WD-73732, WD-73831. It has come to our attention that a limited number of these DLP¨ Projection Televisions may have performance issues related to the Optical Engine used in these sets. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage applicable to the Optical Engine for the models listed above. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of repair or replacing the Optical Engine (parts and labor) at no charge to you. The Lamp is not part of the Optical Engine; therefore, replacement of the Lamp is excluded from this extended warranty. All other terms and conditions of the MDEA limited warranty will continue to apply.
Service Care will take care of these problems for customers with Alabama Mitsubishi DLP Repairs.
Labels: DLP, Mitsubishi, recall notice, repairs, televisions, warranty extension
Important Information regarding 2007 Model Year 52" BRAVIA® LCD Panel Warranty – Vertical Line or Fixed screen Image
Critical alert, see http://esupport.sony.com/US/perl/news-item.pl?mdl=KDL52XBR4&news_id=276 for more information:
2007 Model Year 52" BRAVIA® Televisions
U.S. Models: KDL-52XBR4, KDL-52W3000
It has come to our attention that a limited number of 52" BRAVIA® LCD televisions (models listed above), after a short period of operating time, might exhibit a vertical line or other fixed pattern on the LCD panel viewable when the TV is turned Off (in Standby). The cause of this issue is unique, and photo examples can be seen here:
(See Sony link above to view pictures).
As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the LCD Panel for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please completely follow the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
In addition, for any customer who later experiences this specific issue on one of the affected models, Sony will cover the cost of the LCD panel replacement (parts and labor) at no charge through 18 months from the original date of purchase. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
If you're in Alabama and have this problem, please visit our website and contact us by phone or email so we can take care of your problem: Television Repairs in Alabama
2007 Model Year 52" BRAVIA® Televisions
U.S. Models: KDL-52XBR4, KDL-52W3000
It has come to our attention that a limited number of 52" BRAVIA® LCD televisions (models listed above), after a short period of operating time, might exhibit a vertical line or other fixed pattern on the LCD panel viewable when the TV is turned Off (in Standby). The cause of this issue is unique, and photo examples can be seen here:
(See Sony link above to view pictures).
As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the LCD Panel for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please completely follow the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
In addition, for any customer who later experiences this specific issue on one of the affected models, Sony will cover the cost of the LCD panel replacement (parts and labor) at no charge through 18 months from the original date of purchase. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.
If you're in Alabama and have this problem, please visit our website and contact us by phone or email so we can take care of your problem: Television Repairs in Alabama
Labels: LCD, recall notice, repairs, Sony, televisions, warranty extension
Friday, November 14, 2008
Important Notice Regarding JVC 52" and 61" Rear Projection Televisions
Found this on JVC website, concerning an issue with some of their rear projection tv's. Looked like it could be of interest to our customers and neighbors.
----------------------------------------------------------------------------
----------------------------------------------------------------------------
| Model Numbers Serial numbers |
| HD-52Z575AA 1098**** through 1498**** |
| HD-52Z575PA 1498**** through 1698**** |
| HD-52Z585AA 1098**** through 1398**** |
| HD-52Z585PA 1598**** through 1698**** |
| HD-61Z575AA 1098**** through 1398**** |
| HD-61Z575PA 1498**** through 1698**** |
| HD-61Z585AA 1098**** through 1398**** |
| HD-61Z585PA 1598**** through 1598**** |
Thank you for your recent purchase of a JVC rear projection television.
As you are no doubt aware, your television employs advanced technology and delivers superior images. We are extremely proud of the television and will do all we can to ensure your continued enjoyment in its use.
JVC has received reports involving our rear projection televisions and we want to advise you accordingly. An internal electrical connection could cause arcing, charring or smoking inside the television.
The remedy calls for replacement of a printed circuit board, a simple free in-home service which can usually be performed in less than an hour by a qualified service technician.
---------------------------------------------------------------------------------------
I'm sure this is easily repaired, but I'd recommend you go to JVC website and see if your television (assuming it matches the model list above) is one of the products needing repair. JVC will take care of the problem, and will most likely refer you to a local JVC servicer to take care of your problem. If you need alabama television repair, we'll be glad to help!
Labels: JVC, recall notice, repairs, televisions
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