Sunday, November 30, 2008

 

Award available for Alabama artists

This is not particularly germane to the subject matter of this blog, but as a resident of Alabama and a friend of several artists, I thought this would be appropriate to post:

Elizabeth and Mallory Factor Prize for Southern Art

It's open to a number of Southern states, and is an award for an artist (for new or existing work) "whose work contributes to a new understanding of the South."

Hopefully it's a positive understanding, with a look to the future. But that's just my hope, not a requirement of the award. It's a $10,000 dollar cash prize, so you Alabama artists get cracking.

Friday, November 28, 2008

 

This made me laugh: TV Repair Cat


I don't know where this came from, so I can't give proper credit. If it's yours, let me know.

 

Should you fix it yourself?

We have no problem with those folks who want to fix their own television or appliance. Frankly, there's nothing we could do about it if we did, but we really admire your interest and your independence. We're the exact same sort of person.

We will occasionally even have a customer call us for a service call, get our diagnosis, then tell us no thanks. They will then find and order the parts themselves, and install the parts.

Hey, if this works out, more power to you, I say. You've got that pioneer, do it yourself spirit that makes America great.

However, be sure to consider the following:

If you do the repair yourself, you are the only person you can turn to for warranties on your own repair. Think about that for a minute.

If Service Care diagnoses the problems in your unit, and we order the parts and put them in, and it turns out we were wrong and it needs different parts... what happens? We take the parts we put in, find out what parts WERE needed, and fix the problem. It's that simple. All the responsibility is on us, not you. If the parts cannot be returned, we eat the costs, because we were wrong and that's the right thing to do.

Another scenario: If Service Care is putting an electronic control board in your unit, and we short it out during installation and have to replace it, who pays for the damaged part? That's right, WE do. All the responsibility is on Service Care. Frankly, that's part of what you're paying for when you have service. You're also getting Alabama's best warranty on services performed.

However, when you do the repair yourself, it's all on you, even if we did the diagnosis. That's right, if we tell you it needs a water pump or AV board, and you put it in yourself and it does not fix it, then your only warranty is with you. Why? Because we did not install those parts. We cannot warranty someone else's repair.

Most people understand that already, but some people believe that if we diagnose the repair, and the customer does the repair themselves, that we warranty the success of the customer's repair. Unfortunately, we cannot warranty any repairs but our own.

Honestly, I know that it's tempting to think you can avoid paying labor for a repair that you imagine is quite simple, but if you're going to do the repair, be prepared to accept the following:
  1. If you short out or damage a part during installation, it cannot be returned for credit. Parts companies are diligent (we should know) about refusing parts returns if there is any evidence that they've been used, installed, or damaged. Seriously, they look for little scratches on tabs and such.
  2. If you order the wrong part, it might not be returnable. We have some leeway with parts distributors on returning incorrect parts because we're a large account. You may be able to return them, but you'll face shipping costs and restocking fees that we might not otherwise be saddled with.
  3. If you successfully repair the unit, congratulations. But the only warranty you have on that repair is your own. If it fails next week because the part you replaced is being zapped by another part somewhere else, you'll have to repair it again at your expense.
If you're bound and determined to do your own repairs, and you are willing to accept the risks, then we wish you the best of success, and hope we can help you with anything that you don't feel comfortable tackling.

It's also quite possible that we'll post some DIY stuff here on the blog, especially for simple problems that are easily corrected by the consumer.

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Thursday, November 27, 2008

 

Happy Thanksgiving from Service Care

We wish everyone the happiest of Thanksgivings.

Service Care is thankful for many things. We're thankful for the continued support of our customers, without whom we would not exist. We're thankful for our families, for our friends, and the fact that we live and work in what we believe is the greatest country in the world.

We're also thankful that you stopped by to read this lil' blog and we hope you'll be thankful that you found us. If you have any problems with electronics repairs (like televisions), or home appliances (like refrigerators), we're always ready to help you in Alabama.

Happy Thanksgiving, and enjoy your family time!

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Tuesday, November 25, 2008

 

Does your microwave oven smell funny?

Odd odors in the microwave? Persistent reminders of prior foods lingering in the cavity?

Try this:

Put one cup of water in the microwave with a tablespoon of lemon juice (or vinegar) and cook it 2 to 5 minutes on high (keep an eye on it).

This should help to eliminate odors in the microwave.

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Things you shouldn't put in your dishwasher

Your dishwasher sprays hot, hot water mixed with a detergent caustic enough that you wouldn't want to get it on your hands for very long. For many types of dishes, this is just enough to get all the food off without doing (hopefully) any damage.

However, you really should never put any of the following types of materials into your dishwasher:

Use caution if washing really nice china... because it's really nice. Dishwashing in the machine might lead to fading of patterns, etc. Don't leave food sitting too long on stainless steel and silver, rinse it if not running the machine right away.

I'm sure there's more items that shouldn't be put in to a dishwasher, but these are definite no-nos.

Other things to keep out of dishwashers include horses, garden tools, cruise ships, and automobile fenders. I'm sure you've got more actual real suggestions for the list yourself.

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Soap on your clothes after wash?

There are a number of possible reasons you might have soap still on your clothes after a complete washing machine cycle. The good news is, they're not all caused by a fault in the machine.

Here are the top reasons you've still got soap on your clothes (that aren't actual problems with the machine itself):

1. Using too much detergent: There's only so much detergent that will dissolve and be effectively used in a given amount of water. There should be instructions with the detergent that explain how much to use, and you might need to use less if you have very soft water.

2. Water is too cold to dissolve detergent: Powdered laundry detergents are made to dissolve at water temperatures above 60°F. Colder than that they're just not going to work well, and you'll need to resort to liquid detergent.

3. Slow cycle (delicate, handwash, gentle) used: Powdered detergents may not do well in a low-energy wash cycle, as they may not dissolve completely. Once again, liquid detergents will clear that up nicely.

4. Too much clothes in the washer!: Fill up the tub, fine. But if you have to push it in to close the door, it's too tightly packed. Clothes need to tumble around in the washer for effective cleaning, and they need space to tumble. When they get wet, they'll create a little space as they compact, but don't use that to fit in yet another towel. Loosely full is about right, otherwise your detergents might not dissolve all way. Remember, the gentler the wash cycle, the less you should cram in.

5. Old, crusty detergent: Just like in your dishwasher, fresh detergent works best. You want a dry space to keep them in, with the lid shut (if powdered). Don't buy so much in bulk that you're still using the same box 6 months from now or more, it just won't work as well as fresh detergent. When it's become a solid rock of detergent block, throw it out.

Of course, there could be something really wrong with your washing machine. If these don't help, call your local servicer for help. In Alabama, call Service Care and we'll take care of you.

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Front loader washing machine makes a high pitch noise in spin?

This could be normal.

If you're used to the sound of the spin cycle in a conventional top loader washing machine, you're probably surprised at the slightly higher level of sound (at a much higher pitch) of the front loader. Generally, front loaders spin a lot faster, maybe two times faster, which leads to a higher pitched whirring sound during the spin cycle.

Assuming this is the normal spin noise, it's good that it spins so darn fast.

Why? Because it gets more of the water out of your clothes before they go in the dryer. Drying clothes in the dryer is a lot less energy efficient than spinning out water, so the better a job done in the spin cycle the shorter your dry time. (Plus, you save money on utilities, hooray!)

Now, not every noise is normal. The normal noise is the sound of the drum spinning smoothly at a high rate of speed. Any kind of grinding, tearing, squealing is probably a sign that the smoothness part of the spin isn't working out.

Frankly, if the noise or any other part of the washer's operation makes you worry, trust your instincts and call a servicer and have them check it out. If it is really loud you can probably demonstrate it to them on the phone.

We'll be happy to help in central Alabama.

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Washing machine "walks" during spin?

Is your washing machine walking, vibrating a lot, doing the shimmy-shammy?

If it's on a pedestal, you can check to make sure the pedestal feet are all touching the ground and locked in place, and you can't rock the unit back and forth with your hands. There should be connecting bolts locking the washer to the pedestal, make sure they are tightened.

If it's not on a pedestal, check the feet on the washer. Got all four? Good. Try to rock the unit with your hands. It should be level, no rocking. If not, you've got a problem with the feet. They should all be in contact with the floor and locked into place.

Next, make sure your shipping bolts were removed when the washer was installed. 99 percent of the time, the installer gets this right, but if not it can make the washer get crazy on you, make a lot of noise and movement, and quite possibly cause damage. Unfortunately, if the shipping bolts (all or some of four, usually, in a square shaped configuration - 1 near each of the four corners and around the drum) are still in the back, you should probably call a local servicer to remove them. It's up to you, but there might be more wrong with it if it's been run a while with shipping bolts in.

If it's not the bolts, it might be your floor.

Quick test, and you might want to be alone when you do this (because of the silly factor), stand next to the washer and bounce on your toes. You can get your arms involved if you really want to test your floor. If you hear glasses clanging together in the kitchen cabinets, it's definitely your floor. If your washer shakes a bit in response to your bouncing, your floor might have a bit more "flex" than some other floors. Don't feel bad, you're in a big group of normal-floor people with this kind of floor.

Try getting a solid single piece of 3/4 inch plywood that is big enough for both the washer and dryer to sit on (feet and all) with room for the hoses and cords. Get some help, and slide the board under the two appliances (or lift them out of the way, and put it on the floor). This should act as a stiffer surface for the washer, some of which spin at very, very high speeds nowadays to get the water out.

Yes, they spin much faster than your old washer did (that's why the dryer normally works a lot faster, less water in the clothes to dry out).

If you've not got shipping bolts and your floor is solid and secure, then it's time to call a servicer for your appliance.

We'd be happy to help if you're in central Alabama.

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Monday, November 24, 2008

 

How to replace the water filter in your Whirlpool Side-by-Side Refrigerator

You should ALWAYS be careful when working on your own appliances. If you feel uncomfortable, don't do it. If it involves getting near electricity... be careful. Oh also, be careful. Did I mention be careful? Seriously, you've got to have serious respect for electricity...

Fortunately, you shouldn't be anywhere near the dangerous stuff when replacing the Whirlpool SXS water filter... I'm just saying. This stuff can kill you if you're not careful.

Anyway, on the the fun:

First, as far as the indicator light goes: Green equals good filter, Yellow equals order another filter, Red equals (you guessed it) stop using this filter and by-gum put another one in it.

These filters operate about a year, and 500 gallons on the models that have the replacement indicator. The sensor operates both on usage and on time of use. So if you're not using it a lot, and a year goes by, you will still get a signal to replace the filter. Whether you do or not is up to you, but you probably should if you're just getting trickles of water through the door and the icemaker isn't producing. Both are signs of filter clogged up with yuck and muck. (Oh yeah, if your refrigerator doesn't have the cool green-yellow-red indicator, just replace it every 6-9 months or so... once again, if the water doesn't flow, the filter has got to go).

Look at the front of your Whirlpool Side-by-Side refrigerator, and nod your head knowingly...

Now look down, and notice the strange round knob amidst the otherwise horizontal lines of the toe panel at the very bottom of the refrigerator (the knob will be below the freezer side).

See it? Great. Now turn that knob one quarter turn counter-clockwise (lefty loosey). This does two things. It is supposed to block the water inlet and outlet valves temporarily, bypassing the filter. It also allows you to pull out the filter.

Yep, just pull it out. It's normal for a small amount of water to trickle out when you pull it out of the filter housing. If it's continuous, or a lot, there's something wrong with the filter system itself. Try putting the filter back, and turning back clockwise one-quarter to the right. Then either call a service center or study a little harder for the somewhat more complicated water filtration system.

Most likely, you'll have a tiny little trickle of water when you pull out the filter, and that's all. Next, take the knob off the old filter, and put it into the new one. There's probably a cap on the end of the new one that's not on the old one. Pull that off. Push the new filter back into the housing and turn the knob one quarter clockwise.

The last step is to run about a gallon or so of water through the filter until the water is clear. You've got to purge the lines of air, and wash out any residual loose carbon dust and whatnot in the water filter. Trust me, you'll enjoy your first glass of water much more after this step. (Oh, be warned, you might get spurts of air & water when you're doing this, it's normal, normally. Again, just purging the lines of air).

To reset the Red indicator to Green, press the light switch 5 times in 10 seconds. It should reset. If not, you've got an operational failure in the control board. Probably.

That's it, hope that helps.

We're happy to come out and do it for you, if you don't want to mess with it, but I'll bet you've got the stuff to handle this one. I know you do. Of course, you just may not want to, and that's cool, too.

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Saturday, November 22, 2008

 

How to link to Service Care's Blog(s)

Suppose you read something here you like, or find interesting, or hate, or what have you.

How do you link to it from your blog, website or forum.

There's one way to link to the whole blog, if you think it's all interesting:

You can cut and paste the link below and drop it into your html editor:



The link will look like this: TV and Appliance Repair Blog

Now, I doubt the whole blog is interesting to everybody, and frankly I'm just hoping that one or two things will help someone out there looking for answers about appliances or electronics.

So, if you want to link to a specific blog entry, put your mouse over "LINK to this" in that entry (at the bottom left). Right-click over the "LINK to this", and in the menu that pops up you'll be able to save the link, bookmark it, and more importantly, copy the link.

Once you copy it, you can past it anywhere that allows you to paste this sort of thing, like a link from your blog, your website, etc.

Hopefully this helps, and I'll be sure to update this if I change this process. If someone has ideas for better ways to do this, I'd love to hear about it in comments. Thanks!

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Friday, November 21, 2008

 

Mike Wilhelm's Alabama Weather Blog

Pretty cool blog about Alabama weather. I'm not really a weather obsessed person, but I found some of the videos and recollections to be pretty cool. Check it out

http://alabama-weather.blogspot.com/

There's also some more videos of weather on his YouTube page, and Alabama fans will enjoy all the Bama game videos:

http://www.youtube.com/user/mikewx2

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Kitchenaid Professional Mixer Accessories and Parts

Recently had a customer ask if we carried a mixing attachment for the Kitchenaid Pro Mixer. Unfortunately, we do not (nor do we do service on them). We referred them to the Williams Sonoma store in the Summit shopping center (211 Summit Boulevard, Birmingham, AL 35243, 205-970-4101).

Honestly, I don't know if Williams Sonoma carries these replacement parts, as the website did not list any, so I did a little research for you Kitchen Mixer folks and found this page on Kitchenaid's website:

Kitchenaid Fine Stand Mixer Accessories

They've really got a lot of accessories for these mixers:

I found several for pasta (mmmm, ravioli), an ice cream maker, shredder, slicer, food grinder, etc. They've got dough hooks, beaters and mixer whips.

Of course, you can always try Williams Sonoma locally, and tell them Service Care sent you.

Service Care does repair Kitchenaid household major appliances like refrigerators, washers, dryers, etc.

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Thursday, November 20, 2008

 

Almost $50,000 in electronics missing from Bluff Park Elementary, a Hoover School

Read on the internet that a big amount of electronics were found to be missing or stolen from Bluff Park Elementary school. Apparently this happened in the night between November 4th and 5th, and employees found the doors still locked the next day.

Some of the items indicated to be missing were 19 laptop computers, 9 video cameras, 4 projectors (film, I guess) and 2 speaker systems.

According to Hoover police, the items can be identified if found, but I don't think there are any leads.

This is a darn shame, and pretty low. These electronics items were most likely used for the education and improvement of Hoover area school kids and someone has taken them for personal gain. I hope they recover the items and get them back to Bluff Park soon.

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The networked refrigerator

This is totally useless information about a totally useless idea to hook a refrigerator up to the internet. I'm not being mean, that's really how it's described by the maker of this geeky-fun refrigerator project.

Finally, you can find out how cold the Diet Coke is in Paul Haas' extra refrigerator. Actually, I'm not sure it's still transmitting live data, but still...

http://hamjudo.com/cgi-bin/refrigerator

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Monday, November 17, 2008

 

Mitsubishi warranty extension on some models - thermal sensor OR optical engine (not lamp)

Mitsubishi has alerted it's servicers and customers of the following extension of their warranty. You can read about it on Mitsubishi's website.

If you have one of the following models please read below for an important announcement. - WD-52631, WD-57731, WD-65731, WD-Y57, WD-Y65, WD-57732, WD-65732, WD-57831, WD-65831 It has come to our attention that a limited number of DLP® Projection Televisions are displaying a false message, "TV will shut down in a few seconds. Please check if the air flow is blocked," and then the TV shuts off. This message is being caused by a loose connection and may be easily corrected through one of our Authorized Service Centers. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage to replace the thermal sensor for the above referenced models. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of the thermal sensor (parts and labor) at no charge. All other terms of the MDEA limited warranty will continue to apply.

If you have one of the following models please read below for an important announcement - WD-73727, WD-73827, WD-73927, WD-73732, WD-73831. It has come to our attention that a limited number of these DLP¨ Projection Televisions may have performance issues related to the Optical Engine used in these sets. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage applicable to the Optical Engine for the models listed above. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of repair or replacing the Optical Engine (parts and labor) at no charge to you. The Lamp is not part of the Optical Engine; therefore, replacement of the Lamp is excluded from this extended warranty. All other terms and conditions of the MDEA limited warranty will continue to apply.

Service Care will take care of these problems for customers with Alabama Mitsubishi DLP Repairs.

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JVC Owner's Manuals Online

If you need a replacement, electronic version of your manual, JVC has them online on the JVC website.

Below are some quicklinks to those looking for specific products:

JVC Plasma Flat Panel - link
JVC LCD Flat Panel - link
JVC LCD Monitor - link

JVC Refrigerator - link
JVC Laundry - link
JVC Air Conditioner - link
JVC Dishwasher - link
JVC Cooking - link

There's a few more on the website if you don't see your product here.

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Important Information regarding 2007 Model Year 52" BRAVIA® LCD Panel Warranty – Vertical Line or Fixed screen Image

Critical alert, see http://esupport.sony.com/US/perl/news-item.pl?mdl=KDL52XBR4&news_id=276 for more information:

2007 Model Year 52" BRAVIA® Televisions

U.S. Models: KDL-52XBR4, KDL-52W3000

It has come to our attention that a limited number of 52" BRAVIA® LCD televisions (models listed above), after a short period of operating time, might exhibit a vertical line or other fixed pattern on the LCD panel viewable when the TV is turned Off (in Standby). The cause of this issue is unique, and photo examples can be seen here:

(See Sony link above to view pictures).

As part of our commitment to quality, Sony is announcing that for any owner of these model televisions who paid out-of pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the LCD Panel for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please completely follow the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

In addition, for any customer who later experiences this specific issue on one of the affected models, Sony will cover the cost of the LCD panel replacement (parts and labor) at no charge through 18 months from the original date of purchase. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

If you're in Alabama and have this problem, please visit our website and contact us by phone or email so we can take care of your problem: Television Repairs in Alabama

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Sunday, November 16, 2008

 

Shameless plug #1

I've been wandering around the web, looking for interesting Alabama-related facts that might be of interest to customers and friends. Frankly, my goal is to keep it related to products we service, appliance repairs and electronics repairs, etc.

But I had to shamelessly plug Savage's Bakery in Homewood. Savage's is owned by members of my extended family, and as a kid it was a (sadly) rare treat to go to downtown Homewood and stop off at Savage's for a cookie. Mmmmm.

To be fair, it's not that shameless. Savage's has been around for umpteen years, and the only way you stay open as a bakery is to make delicious, mouth-watering goodies. They do.

I couldn't find a website, except maybe this one: http://www.birminghammenus.com/savages/

Savages Bakery
2916 18th Street South
Homewood, AL 35209
Contact: Betsy Scott, Owner
205-871-4901

I found this on the homewood chamber of commerce website.

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Interesting Alabama facts found on the web

Here's a few facts about Alabama I found on the web, some might find this interesting:

Capital City: Montgomery

Nickname: Heart of Dixie / Cotton State

Motto: Audemus Jura Nostra Defendere
(We Dare Defend Our Rights)

Statehood: December 14, 1819 (22nd)

Origin of State's Name: Means "tribal town" in Creek Indian language.
(This fact is in serious dispute, see this wikipedia article on Alabama)

Largest Cities: Birmingham, Mobile, Montgomery, Huntsville, Tuscaloosa

Border States: Florida, Georgia, Mississippi, Tennessee

Land Area: 50,750 sq. mi., 28th largest

State Bird: Yellowhammer (Cute lil' bird, see article)

State Flower: Camellia (The Japanese Camellia, I'm told)

State Tree: Southern Pine (pinus palustris)

State Song: Alabama (The lyrics are below, found online)

Words by Julia S. Tutwiler and Music by Mrs. Edna Gockel Gussen
Adopted March 9th, 1931


Alabama, Alabama,
We will aye be true to thee,
From thy Southern shores where groweth,
By the sea thy orange tree,
To thy Northern vale where floweth,
Deep and blue thy Tennessee.
Alabama, Alabama, we will aye be true to thee.

Broad thy stream whose name thou bearest,
Grand thy Bigbee rolls along.
Fair thy Coosa-Tallapoosa,
Bold thy Warrior dark and strong.
Goodlier than the land that Moses
Climbed lone Nebb's Mount to see.
Alabama, Alabama, we will aye be true to thee.

Brave and pure thy men and women,
Better this than corn and wine.
Make us worthy, God in Heaven
Of this goodly land of Thine.
Hearts as open as thy doorways,
Liberal hands and spirits free.
Alabama, Alabama, we will aye be true to thee.

Little, little can I give to thee,
Alabama, mother mine,
But that had little - hand, brain spirit.
All I have and am are thine.
Take, O take, the gift and giver,
Take and serve thyself with me.
Alabama, Alabama, will aye be true to thee.

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Alabama events around town - Nov 17 - 24, 2008

Things to do around Jefferson county and nearby areas in the next week:

All Week Long - Nov 17-21
Nov. 18, 2008 - (Tuesday)
Nov. 20, 2008 - (Thursday)
Nov. 21, 2008 - (Friday)
Nov. 22, 2008 (Saturday)Nov. 23, 2008 (Sunday)
That's a fair amount of stuff to do this week. Frankly, I didn't know there was that much to do in town, just goes to show what I know.

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Friday, November 14, 2008

 

Wolf 48-inch Gas Range, Voluntary Recall notice

For your information, this is a relatively new announcement, and the good folks at Wolf are trying to reach consumers who purchased one of these models (P48, PS48, and R48). If you do own one of these models, don't panic, but do stop using it until you read about the recall on the website: Wolf Recall Notice

News from CPSC

U.S. Consumer Product Safety Commission

Office of Information and Public Affairs Washington, D.C. 20207


For Immediate Release
September 03, 2008
Release #08-391
Firm’s Recall Hotline: (866) 643-6408
Firm's Recall Email: range18.rework@wolfappliance.com
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908




Wolf Appliance Recalls Gas Ranges Due to Burn Hazard



WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. (To access color photos of the following recalled products, see CPSC’s Web site at www.cpsc.gov.)

Name of Product: Wolf Appliance Gas Ranges
Units: About 24,000
Manufacturer: Wolf Appliance Inc., of Madison, Wis.
Hazard: Delayed ignition of gas in the 18-inch oven can cause a flash of flames to be projected at a consumer when the range door is opened, posing a burn hazard to consumers.
Incidents/Injuries: Wolf has received 97 reports of units experiencing delayed ignition, including 15 minor burns. There have been no reports of fires or property damage.
Description: This recall involves the following Wolf Appliance 48-Inch gas ranges with model numbers: P48, PS48 and R48. The gas ranges are stainless steel with a double oven. A “Wolf” appliance logo is on the front of the larger oven door.
Sold at: Home builders and appliance stores nationwide from January 1998 through June 2008 for between $5,000 and $9,000.
Manufactured in: United States
Remedy: Consumers should immediately stop using the recalled gas range 18-inch oven and contact the manufacturer to schedule a free, in-home repair. The large oven and all cooktop burners are not affected and may be used.
Consumer Contact: For more information, consumers can contact Wolf Appliance toll-free at (866) 643-6408 between 8:30 a.m. and 5 p.m. CT Monday through Friday or visit the firm’s Web site at www.wolfappliance.com.

(Continued on the website).

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Toshiba, Panasonic, Sharp electronics recycling joint effort

I found this on Toshiba's website (and Panasonic & Sharp's)... finally read it. Who knows, you might find this of interest if you have old electronics products (televisions mostly, I presume) that you want to get rid of.
-------------------------------------------------------------------------------

MINNEAPOLIS, MN - OCTOBER 30, 2008

MRM LAUNCHES NATIONAL RECYCLING INITIATIVE

Link: http://www.mrmrecycling.com/

FOR IMMEDIATE RELEASE

Editorial Contacts:

David Thompson
MRM
201-348-3486
david@MRMrecycling.com

Maria Repole
Toshiba
973-628-8000 x4250
maria_repole@tacp.com

Christopher Loncto
Sharp
201-529-8680
lonctoc@sharpsec.com

Jim Reilly
Panasonic
201-392-6067
reillyj@us.panasonic.com

Minneapolis, MN (October 30, 2008) — Today, MRM, a leading provider of e-waste recycling management services to manufacturers, will begin creating a national recycling infrastructure that manufacturers can utilize to provide convenient recycling opportunities for their customers. Panasonic Corporation of North America, Sharp Electronics Corporation and Toshiba America Consumer Products, LLC, will be the first companies to utilize this expanded recycling service to operate their individual manufacturer recycling programs. MRM´s goal is to address America´s e-waste recycling needs most efficiently by bringing the electronic product manufacturing community together into a unified voluntary effort.

This new initiative will enable MRM to expand its operations beyond its current compliance management activities in Minnesota and Texas. Now entering its second year of operations, MRM has successfully implemented and currently manages recycling services in these two states for some 25 individual electronics manufacturers.

The first phase of the MRM nationwide ramp-up will kick off in November with management of electronics recycling for manufacturers in several additional states, including California, Connecticut, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, and Wisconsin. MRM will continue its expansion until its services cover all 50 states. Additional details on MRM´s plans will be available in January 2009.

"MRM is focused on enhancing the sustainability of individual company brands and product offerings through convenient, environmentally sound and efficient recycling," said MRM President David Thompson. "This type of collaborative effort is essential to providing consumers with convenient recycling opportunities and to achieving practical, long-term solutions."

"The power of MRM´s platform is its capacity to help the electronics industry move beyond individual company programs that focus on only a single company brand, often at separate, widely dispersed and costly collection locations, to make use of a common efficient system," said Tricia Conroy, MRM´s Executive Director. "Our consolidation and management services make electronics recycling more convenient and accessible for both consumers and manufacturers."

(Continued on Toshiba's news website)

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Samsung Washer Recall

From Samsung's website, in the interest of the your safety:

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WASHINGTON, D.C. – In cooperation with the U.S. Consumer Product Safety Commission, Maytag Corporation and Samsung Electronics Co., Ltd. are voluntarily recalling clothes washer units. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers.

The recalled front-loading clothes washers were sold under the Maytag® “Neptune” and Samsung® brand names, which can be located on the control panel of the units. This web site is for purchasers of Samsung brand units.
Brand
Model Numbers
Serial Numbers
Samsung WF306BHW and WF316 (all series) Models that have a 6-digit serial before a letter
that range from 100001 through 799999.

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I'm sure Samsung will take care of this if you have one of the affected models. Check this web page to see if you're part of the recall (and what to do): Samsung Washer Recall

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Interesting LG article about LCD TV panels

Here's a sample of an interesting article in LG's Knowledge Base:

There's far more to building an LCD than simply creating a sheet of liquid crystals. The combination of four facts makes LCDs possible:
• Light can be polarized. Liquid crystals can transmit and change polarized light.
• The structure of liquid crystals can be changed by electric current.
• There are transparent substances that can conduct electricity.
An LCD is a device that uses these four facts in a surprising way!
To create an LCD, you take two pieces of polarized glass. A special polymer that creates microscopic grooves in the surface is rubbed on the side of the glass that does not have the polarizing film on it. The grooves must be in the same direction as the polarizing film. You then add a coating of nematic liquid crystals to one of the filters. The grooves will cause the first layer of molecules to align with the filter's orientation. Then add the second piece of glass with the polarizing film at a right angle to the first piece.

Read the rest (with helpful pictures) here: http://lgknowledgebase.com/kb/index.php?View=entry&EntryID=2245

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Important Notice Regarding JVC 52" and 61" Rear Projection Televisions

Found this on JVC website, concerning an issue with some of their rear projection tv's. Looked like it could be of interest to our customers and neighbors.

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Model Numbers Serial numbers
HD-52Z575AA 1098**** through 1498****
HD-52Z575PA 1498**** through 1698****
HD-52Z585AA 1098**** through 1398****
HD-52Z585PA 1598**** through 1698****
HD-61Z575AA 1098**** through 1398****
HD-61Z575PA 1498**** through 1698****
HD-61Z585AA 1098**** through 1398****
HD-61Z585PA 1598**** through 1598****

Thank you for your recent purchase of a JVC rear projection television.

As you are no doubt aware, your television employs advanced technology and delivers superior images. We are extremely proud of the television and will do all we can to ensure your continued enjoyment in its use.

JVC has received reports involving our rear projection televisions and we want to advise you accordingly. An internal electrical connection could cause arcing, charring or smoking inside the television.

The remedy calls for replacement of a printed circuit board, a simple free in-home service which can usually be performed in less than an hour by a qualified service technician.

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I'm sure this is easily repaired, but I'd recommend you go to JVC website and see if your television (assuming it matches the model list above) is one of the products needing repair. JVC will take care of the problem, and will most likely refer you to a local JVC servicer to take care of your problem. If you need alabama television repair, we'll be glad to help!

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Panasonic Plasma Firmware Upgrade: TH-42PZ77U, TH-42PZ700U and TH-42PZ700UA

Found something of interest to Panasonic Plasma owners:

Dear Valued Panasonic Customer:

At Panasonic, we are constantly working to improve your satisfaction with our products. As such, we would like to inform you that a firmware upgrade has been made available for the following Panasonic Plasma Television models: TH-42PZ77U, TH-42PZ700U and TH-42PZ700UA.

If you own one of these models, you can perform the plasma firmware upgrade yourself. Click on the Self Service tab above to verify if an upgrade is required for your Panasonic Plasma Television set and download it yourself. If you'd rather receive the firmware by mail, click on Order Firmware.

The main purpose for performing this upgrade is to improve the reliability of your television. You can continue to use your television as you normally would after the upgrade is completed. Panasonic takes great pride in excellent quality, and customer satisfaction is our number one goal.

Your patronage as a satisfied Panasonic customer is valued and highly appreciated.

Thank you.

(From Panasonic website: Original link http://www.panasonic.com/announce/updatemytv/ (may not be working))

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UPDATE! These links went bad within a few days of this blog, so here's a new link to the
firmware download... without instructions (unless they're contained in the download itself).

http://www2.panasonic.com/webapp/wcs/stores/servlet/vSupportDownloadDetail?idval=UCM_PRD_CNT_007552&ModelNumber=TH-50PZ77U&productTitle=PZ77+-+PZ700+Series+Plasma+TV+Tuner+Firmware+Update&contentType=Software+Download&storeId=15001

Not sure why the link died... it's still on their own consumer support page as a very recent announcement (maybe it will start working later).

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Certain 2006 Model Year SXRD Television Extended Warranty Information - Optical Block

You've got to admire Sony's commitment to take care of their customers, it should be okay to post this here (after all, it's on Sony's website). If anyone has this problem in Alabama, please don't hesitate to contact Service Care for help.

From Sony's eSupport Website:

Posted: 10/21/2008

Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model SXRD televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

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Tuesday, November 11, 2008

 

Updates to website coming

We're planning to add some sort of site search, which for a website this size (small) it's not technically necessary... but might be courteous if a visitor ends up with a page error.

In other news, the plan is to add any recall notices, safety warnings, and/or announcements from manufacturers to this blog. We will not be intentionally publishing anything that has restrictions based on confidentiality... to be safe, we'll most likely check the manufacturer's website to see if they've published it. That way, we know it's public knowledge and we're just helping our friends and neighbors find important info they need about their appliances and electronics.

Oh yeah, and the comments (although welcome) will be moderated on this blog. This is a professional website, and we've got to keep it nice.

Thanks for stopping by, and please visit our website if you need appliance repairs or electronics repairs in Alabama.

Sunday, November 9, 2008

 

Welcome to Service Care's Blog

The inaugural post for Service Care's blog.

This blog will be for the posting of information and updates of interest to our customers and the community at large. It's focus will be repair, service and maintenance of both appliances and electronics. Hopefully it will be helpful and provide needed information to those who need to find it.