Tuesday, October 20, 2009
Service should make you smile
When you allow a servicer into your home to repair your appliances or televisions, you are probably hoping that the servicer will be nice, won't damage your home, and will do what is required to repair your appliance or television at a fair price.
I think you should expect more.
I believe the service should leave you with a smile on your face, happy that you chose that particular repair technician to take care of your problem. It shouldn't just be a checkmark on a list of to-do items, it should lead you to think "I'm really glad that I called that company for service, it was a great experience."
Some of the things that make me smile are when the technician goes above and beyond regular service, and really shows that he cares about my problems by his actions (not just his words).
At a bare minimum, you want to feel comfortable with the technician in your home.
But wouldn't it be much nicer if you felt like that technician was a welcome guest in your home, somebody that you were happy to have in there?
I think so, and I'm sure you do, too.
What are the little (or BIG) things that a technician or servicer has done that has put a smile on your face? I'd really like to know, because I'd really like our technicians to do those things that put smiles on people's faces.
Feel free to comment, and tell us what a service man can do to make you smile.
I think you should expect more.
I believe the service should leave you with a smile on your face, happy that you chose that particular repair technician to take care of your problem. It shouldn't just be a checkmark on a list of to-do items, it should lead you to think "I'm really glad that I called that company for service, it was a great experience."
Some of the things that make me smile are when the technician goes above and beyond regular service, and really shows that he cares about my problems by his actions (not just his words).
At a bare minimum, you want to feel comfortable with the technician in your home.
But wouldn't it be much nicer if you felt like that technician was a welcome guest in your home, somebody that you were happy to have in there?
I think so, and I'm sure you do, too.
What are the little (or BIG) things that a technician or servicer has done that has put a smile on your face? I'd really like to know, because I'd really like our technicians to do those things that put smiles on people's faces.
Feel free to comment, and tell us what a service man can do to make you smile.
Labels: appliances, servicer, televisions
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