To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. ("TACP") is posting this notice about the 46RF350U LCD TV. This is not a safety issue.
Recently, a limited number of reports have come to our attention that the 46RF350U may display one or two vertical line(s) on the screen. . Though the occurrence of this issue is very limited, this vertical line(s) may appear approximately 10cm from the edge of the screen in several possible colors.
TACP is announcing an extension of the warranty coverage applicable to this panel for this issue. For an additional year beyond the one year limited warranty, TACP will fix it at no cost to you. Below is a picture of the line(s).
[* Picture available on Toshiba's updates and notices website *]
A line in the display may occur for reasons unrelated to this issue or even unrelated to the TV itself. If you are seeing a vertical line(s) on your 46RF350U, please go through the following checklist to determine whether or not it is related to this issue:
If you answered "YES" to ALL of the following, please contact us at 1-800-631-3811 as your 46RF350U may have this issue.
Question 1: Is the line straight vertically from top to bottom?
Question 2: Is the width of the line under ΒΌ" or 5mm?
Question 3: Bring up the TV menu; can the line still be seen?
Question 4: Is the line visible on all channels?
Question 5: Is the line visible with all inputs?
Question 6: Is the line stationary? The line does NOT move in any direction left or right.
Question 7: Turn off the TV and unplug the power cord from outlet for 30 seconds. Plug unit in and turn on. Is the line still present?
If you answered "No" to any of the above, you may be experiencing a line produced from an external source. Please check hook up, cables and input devices to help to determine the source of the line.
If you need service on your Toshiba television in Alabama, contact Service Care and we'll take care of your needs.
