Monday, January 5, 2009
Please don't get mad, but...
Sorry folks, but for warranty repairs on televisions, in general the manufacturer will require that we keep a copy of your purchase receipt on file.
We honestly believe that you did purchase the TV when you say you did, we really do. But it does not matter whether we completely trust you or not. Unfortunately, the manufacturer will not pay for a warranty repair to fix your TV without a receipt.
This isn't our policy per se, it's a policy set forth by every television manufacturer in business today.
Of course, the customer service folks at these companies are likely to tell you a different story, and say that this is not required. Do not believe them, as they just want to make a customer happy (they really do). But when push comes to shove, and we file a claim for warranty repairs on your television, they are not going to pay for it without a receipt.
That is... unless they give us something in writing that says it's okay to do the repair in warranty without a receipt. We'll take a letter in lieu of a receipt any day, if it meets our requirements. We really do want to fix your TV.
So, if you're new television is broken, and you need it repaired, and you live in Alabama, please give us a call for television service (or request a television service call online).
Just remember, the receipt is required for warranty repairs.
We honestly believe that you did purchase the TV when you say you did, we really do. But it does not matter whether we completely trust you or not. Unfortunately, the manufacturer will not pay for a warranty repair to fix your TV without a receipt.
This isn't our policy per se, it's a policy set forth by every television manufacturer in business today.
Of course, the customer service folks at these companies are likely to tell you a different story, and say that this is not required. Do not believe them, as they just want to make a customer happy (they really do). But when push comes to shove, and we file a claim for warranty repairs on your television, they are not going to pay for it without a receipt.
That is... unless they give us something in writing that says it's okay to do the repair in warranty without a receipt. We'll take a letter in lieu of a receipt any day, if it meets our requirements. We really do want to fix your TV.
So, if you're new television is broken, and you need it repaired, and you live in Alabama, please give us a call for television service (or request a television service call online).
Just remember, the receipt is required for warranty repairs.
Labels: Alabama, repairs, televisions, warranty
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